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[Bug 1349144] Re: Linux doesn't detect my USB 3.0 hard disk

 

Filiprino, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc6

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-209 regression-release

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1349144

Title:
  Linux doesn't detect my USB 3.0 hard disk

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I'm trying to connect my 4TiB USB 3.0 external hard disk to my laptop via the only USB 3.0 port it has and it doesn't work. Nothing happens. If I use any of the USB 2.0 plugs the hard disk is mounted normally.
  lspci detects the USB 3.0 controller:
  04:00.0 USB controller: Fresco Logic FL1000G USB 3.0 Host Controller (rev 04)

  USB 3.0 was working in Ubuntu 13.10. I did a clean install of Ubuntu
  14.04 and now I can't get my drive at full speed.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-32-generic 3.13.0-32.57
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  Uname: Linux 3.13.0-32-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  raul       2200 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Jul 27 18:31:23 2014
  HibernationDevice: RESUME=UUID=6ba90d35-f689-49ad-a1d2-7bf3da7629f0
  InstallationDate: Installed on 2014-07-12 (14 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK Computer Inc. N53SN
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-32-generic N/A
   linux-backports-modules-3.13.0-32-generic  N/A
   linux-firmware                             1.127.5
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/10/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N53SN.209
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N53SN
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN53SN.209:bd01/10/2012:svnASUSTeKComputerInc.:pnN53SN:pvr1.0:rvnASUSTeKComputerInc.:rnN53SN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
  dmi.product.name: N53SN
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.

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