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[Filiprino <1349144@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I'm trying to connect my 4TiB USB 3.0 external hard disk to my laptop via the only USB 3.0 port it has and it doesn't work. Nothing happens. If I use any of the USB 2.0 plugs the hard disk is mounted normally.
lspci detects the USB 3.0 controller:
04:00.0 USB controller: Fresco Logic FL1000G USB 3.0 Host Controller (rev 04)

USB 3.0 was working in Ubuntu 13.10. I did a clean install of Ubuntu
14.04 and now I can't get my drive at full speed.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  raul       2200 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Jul 27 18:31:23 2014
HibernationDevice: RESUME=UUID=6ba90d35-f689-49ad-a1d2-7bf3da7629f0
InstallationDate: Installed on 2014-07-12 (14 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK Computer Inc. N53SN
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-32-generic N/A
 linux-backports-modules-3.13.0-32-generic  N/A
 linux-firmware                             1.127.5
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/10/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N53SN.209
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N53SN
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN53SN.209:bd01/10/2012:svnASUSTeKComputerInc.:pnN53SN:pvr1.0:rvnASUSTeKComputerInc.:rnN53SN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N53SN
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

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https://bugs.launchpad.net/bugs/1349144

Title:
  Linux doesn't detect my USB 3.0 hard disk

Status in “linux” package in Ubuntu:
  New

Bug description:
  I'm trying to connect my 4TiB USB 3.0 external hard disk to my laptop via the only USB 3.0 port it has and it doesn't work. Nothing happens. If I use any of the USB 2.0 plugs the hard disk is mounted normally.
  lspci detects the USB 3.0 controller:
  04:00.0 USB controller: Fresco Logic FL1000G USB 3.0 Host Controller (rev 04)

  USB 3.0 was working in Ubuntu 13.10. I did a clean install of Ubuntu
  14.04 and now I can't get my drive at full speed.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-32-generic 3.13.0-32.57
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  Uname: Linux 3.13.0-32-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  raul       2200 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Jul 27 18:31:23 2014
  HibernationDevice: RESUME=UUID=6ba90d35-f689-49ad-a1d2-7bf3da7629f0
  InstallationDate: Installed on 2014-07-12 (14 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK Computer Inc. N53SN
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-32-generic N/A
   linux-backports-modules-3.13.0-32-generic  N/A
   linux-firmware                             1.127.5
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/10/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N53SN.209
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N53SN
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN53SN.209:bd01/10/2012:svnASUSTeKComputerInc.:pnN53SN:pvr1.0:rvnASUSTeKComputerInc.:rnN53SN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
  dmi.product.name: N53SN
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.

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