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[Bug 1351242] Re: [Asus P8H67-M EVO] USB 3.0 problem since at least 3.2.0-64

 

Johannes Becker, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc7

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-3703

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: regression-update

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https://bugs.launchpad.net/bugs/1351242

Title:
  [Asus P8H67-M EVO] USB 3.0 problem since at least 3.2.0-64

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  The problem first occurred with the kernel upgrade to 3.2.0-64 (I
  guess) and a Seagate USB 3.0 external HD.

  Before the kernel update, everything worked fine.

  I guess it is this bug: https://lists.debian.org/debian-
  kernel/2014/03/msg00153.html

  Mainboard is Asus P8H67-M.

  Now I bought a WD Passport ultra harddrive. Same issue:

  The WD Passport Ultra harddrive works without problems on a USB 2.0
  port, yet when connected to an USB 3.0 port, dmesg shows the following
  error:

  [ 887.802679] usb 4-1: new SuperSpeed USB device number 2 using xhci_hcd
  [ 887.819755] scsi10 : usb-storage 4-1:1.0
  [ 888.815996] scsi 10:0:0:0: Direct-Access WD My Passport 0820 1007 PQ: 0 ANSI: 6
  [ 888.816292] scsi 10:0:0:1: Enclosure WD SES Device 1007 PQ: 0 ANSI: 6
  [ 888.817656] sd 10:0:0:0: Attached scsi generic sg2 type 0
  [ 888.817888] ses 10:0:0:1: Attached Enclosure device
  [ 888.817994] ses 10:0:0:1: Attached scsi generic sg3 type 13
  [ 919.523155] usb 4-1: reset SuperSpeed USB device number 2 using xhci_hcd
  [ 919.536526] xhci_hcd 0000:05:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880306f35e00
  [ 919.536531] xhci_hcd 0000:05:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880306f35e40

  uname -a

  Linux jb-desktop 3.2.0-67-generic #101-Ubuntu SMP Tue Jul 15 17:46:11
  UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

  lsusb -vvv

  [...]
  Bus 004 Device 002: ID 1058:0820 Western Digital Technologies, Inc.
  Couldn't open device, some information will be missing
  Device Descriptor:
    bLength 18
    bDescriptorType 1
    bcdUSB 3.00
    bDeviceClass 0 (Defined at Interface level)
    bDeviceSubClass 0
    bDeviceProtocol 0
    bMaxPacketSize0 9
    idVendor 0x1058 Western Digital Technologies, Inc.
    idProduct 0x0820
    bcdDevice 10.07
    iManufacturer 1
    iProduct 2
    iSerial 5
    bNumConfigurations 1
    Configuration Descriptor:
      bLength 9
      bDescriptorType 2
      wTotalLength 44
      bNumInterfaces 1
      bConfigurationValue 1
      iConfiguration 4
      bmAttributes 0x80
        (Bus Powered)
      MaxPower 224mA
      Interface Descriptor:
        bLength 9
        bDescriptorType 4
        bInterfaceNumber 0
        bAlternateSetting 0
        bNumEndpoints 2
        bInterfaceClass 8 Mass Storage
        bInterfaceSubClass 6 SCSI
        bInterfaceProtocol 80 Bulk-Only
        iInterface 6
        Endpoint Descriptor:
          bLength 7
          bDescriptorType 5
          bEndpointAddress 0x81 EP 1 IN
          bmAttributes 2
            Transfer Type Bulk
            Synch Type None
            Usage Type Data
          wMaxPacketSize 0x0400 1x 1024 bytes
          bInterval 0
          bMaxBurst 15
        Endpoint Descriptor:
          bLength 7
          bDescriptorType 5
          bEndpointAddress 0x02 EP 2 OUT
          bmAttributes 2
            Transfer Type Bulk
            Synch Type None
            Usage Type Data
          wMaxPacketSize 0x0400 1x 1024 bytes
          bInterval 0
          bMaxBurst 15

  [...]
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Couldn't open device, some information will be missing
  Device Descriptor:
    bLength 18
    bDescriptorType 1
    bcdUSB 3.00
    bDeviceClass 9 Hub
    bDeviceSubClass 0 Unused
    bDeviceProtocol 3
    bMaxPacketSize0 9
    idVendor 0x1d6b Linux Foundation
    idProduct 0x0003 3.0 root hub
    bcdDevice 3.02
    iManufacturer 3
    iProduct 2
    iSerial 1
    bNumConfigurations 1
    Configuration Descriptor:
      bLength 9
      bDescriptorType 2
      wTotalLength 31
      bNumInterfaces 1
      bConfigurationValue 1
      iConfiguration 0
      bmAttributes 0xe0
        Self Powered
        Remote Wakeup
      MaxPower 0mA
      Interface Descriptor:
        bLength 9
        bDescriptorType 4
        bInterfaceNumber 0
        bAlternateSetting 0
        bNumEndpoints 1
        bInterfaceClass 9 Hub
        bInterfaceSubClass 0 Unused
        bInterfaceProtocol 0 Full speed (or root) hub
        iInterface 0
        Endpoint Descriptor:
          bLength 7
          bDescriptorType 5
          bEndpointAddress 0x81 EP 1 IN
          bmAttributes 3
            Transfer Type Interrupt
            Synch Type None
            Usage Type Data
          wMaxPacketSize 0x0004 1x 4 bytes
          bInterval 12
          bMaxBurst 0

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-67-generic 3.2.0-67.101
  ProcVersionSignature: Ubuntu 3.2.0-67.101-generic 3.2.60
  Uname: Linux 3.2.0-67-generic x86_64
  NonfreeKernelModules: nvidia
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jbecker    2921 F.... xfce4-volumed
                        jbecker    2988 F.... pulseaudio
   /dev/snd/controlC0:  jbecker    2921 f.... xfce4-volumed
                        jbecker    2988 F.... pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xfb400000 irq 22'
     Mixer name	: 'Realtek ALC892'
     Components	: 'HDA:10ec0892,10438436,00100302'
     Controls      : 44
     Simple ctrls  : 21
  Card1.Amixer.info:
   Card hw:1 'NVidia'/'HDA NVidia at 0xfb080000 irq 17'
     Mixer name	: 'Nvidia GPU 14 HDMI/DP'
     Components	: 'HDA:10de0014,10de0101,00100100'
     Controls      : 24
     Simple ctrls  : 4
  Date: Fri Aug  1 11:36:25 2014
  HibernationDevice: RESUME=UUID=e3cb0e30-fce9-4785-b7b1-ddcfa71503d6
  InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
  IwConfig:
   lo        no wireless extensions.
   
   virbr0    no wireless extensions.
   
   eth0      no wireless extensions.
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-67-generic root=UUID=d9bd8ce0-fb0c-43a6-b69f-39a41c6dd296 ro pci=nomsi quiet splash
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-67-generic N/A
   linux-backports-modules-3.2.0-67-generic  N/A
   linux-firmware                            1.79.16
  RfKill:
   
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: Upgraded to precise on 2013-05-25 (432 days ago)
  WifiSyslog:
   
  dmi.bios.date: 02/11/2011
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1305
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H67-M EVO
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1305:bd02/11/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8H67-MEVO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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