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[Bug 1362958] Re: [Toshiba Tecra R850-14Q] suspend/resume failure

 

Pawel Stolwski, thank you for reporting this and helping make Ubuntu better. As per http://www.toshiba.co.uk/innovation/download_bios.jsp?service=UK an update to your BIOS is available (4.10). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report. As well, you don't have to create a new
bug report.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Summary changed:

- [TOSHIBA TECRA R850] suspend/resume failure
+ [Toshiba Tecra R850-14Q] suspend/resume failure

** Tags added: bios-outdated-4.10

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1362958

Title:
  [Toshiba Tecra R850-14Q] suspend/resume failure

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Resume doesn't work for me in Ubuntu 14.04. When I close the lid, or
  issue pm-suspend manually, the system gets suspended, but opening the
  lid results in black screen and laptop fan gets really loud. There is
  no way to recover from that. Reproducible every time.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-34-generic 3.13.0-34.60
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  pawel      4150 F.... pulseaudio
  Date: Fri Aug 29 08:52:53 2014
  DuplicateSignature: suspend/resume:TOSHIBA TECRA R850:Version 3.00
  ExecutablePath: /usr/share/apport/apportcheckresume
  ExecutableTimestamp: 1406572220
  Failure: suspend/resume
  InstallationDate: Installed on 2014-04-12 (138 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Daily amd64 (20140411)
  InterpreterPath: /usr/bin/python3.4
  MachineType: TOSHIBA TECRA R850
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcCwd: /
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic root=UUID=c52f003e-a221-4500-a0ee-11d9d7617244 ro quiet splash vt.handoff=7
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-34-generic N/A
   linux-backports-modules-3.13.0-34-generic  N/A
   linux-firmware                             1.127.5
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  Title: [TOSHIBA TECRA R850] suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 08/06/2011
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 3.00
  dmi.board.asset.tag: 0000000000
  dmi.board.name: Portable PC
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.00:bd08/06/2011:svnTOSHIBA:pnTECRAR850:pvrPT525E-00V00QPL:rvnTOSHIBA:rnPortablePC:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: TECRA R850
  dmi.product.version: PT525E-00V00QPL
  dmi.sys.vendor: TOSHIBA

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