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[Bug 1369030] Re: Synaptics touchpad not detected

 

apport information

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

** Tags added: apport-collected

** Description changed:

  Touchpad is not detected at all on HP 15-d006sl model notebook.
  External USB mouse works fine.
  
  Output of cat /proc/bus/input/devices is:
  
  I: Bus=0019 Vendor=0000 Product=0005 Version=0000
  N: Name="Lid Switch"
  P: Phys=PNP0C0D/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input0
  U: Uniq=
  H: Handlers=event0 
  B: PROP=0
  B: EV=21
  B: SW=1
  
  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=PNP0C0C/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input1
  U: Uniq=
  H: Handlers=kbd event1 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0
  
  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=LNXPWRBN/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input2
  U: Uniq=
  H: Handlers=kbd event2 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0
  
  I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input3
  U: Uniq=
  H: Handlers=sysrq kbd event3 
  B: PROP=0
  B: EV=120013
  B: KEY=20000 20 0 0 1500f02100000 3803078f900d401 feffffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7
  
  I: Bus=0003 Vendor=045e Product=0084 Version=0110
  N: Name="Microsoft Basic Optical Mouse"
  P: Phys=usb-0000:00:10.0-1/input0
  S: Sysfs=/devices/pci0000:00/0000:00:10.0/usb5/5-1/5-1:1.0/input/input6
  U: Uniq=
  H: Handlers=mouse0 event4 
  B: PROP=0
  B: EV=17
  B: KEY=70000 0 0 0 0
  B: REL=103
  B: MSC=10
  
  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="HP Wireless hotkeys"
  P: Phys=hpq6001/input0
  S: Sysfs=/devices/virtual/input/input7
  U: Uniq=
  H: Handlers=rfkill kbd event5 
  B: PROP=0
  B: EV=3
  B: KEY=80000000000000 0 0 0
  
  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:00/input/input8
  U: Uniq=
  H: Handlers=kbd event6 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0
  
  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:0c/LNXVIDEO:01/input/input9
  U: Uniq=
  H: Handlers=kbd event7 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0
  
  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="HP WMI hotkeys"
  P: Phys=wmi/input0
  S: Sysfs=/devices/virtual/input/input10
  U: Uniq=
  H: Handlers=kbd event8 
  B: PROP=0
  B: EV=33
  B: KEY=4000000000 0 1000700000000 2100400 0 0
  B: MSC=10
  B: SW=22
  
  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic HDMI/DP,pcm=3"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:01.1/sound/card0/input11
  U: Uniq=
  H: Handlers=event9 
  B: PROP=0
  B: EV=21
  B: SW=140
  
  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic Headphone"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input13
  U: Uniq=
  H: Handlers=event10 
  B: PROP=0
  B: EV=21
  B: SW=4
  
  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic Mic"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input12
  U: Uniq=
  H: Handlers=event11 
  B: PROP=0
  B: EV=21
  B: SW=10
  
  I: Bus=0003 Vendor=064e Product=c342 Version=0100
  N: Name="HP Truevision HD"
  P: Phys=usb-0000:00:12.2-3/button
  S: Sysfs=/devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.0/input/input14
  U: Uniq=
  H: Handlers=kbd event12 
  B: PROP=0
  B: EV=3
  B: KEY=100000 0 0 0
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.4
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  serena     1834 F.... pulseaudio
+                       serena     6798 F.... pulseaudio
+  /dev/snd/controlC0:  serena     1834 F.... pulseaudio
+                       serena     6798 F.... pulseaudio
+ CurrentDesktop: XFCE
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=7975a71d-1cec-46bc-83e5-e79f476821ab
+ InstallationDate: Installed on 2014-09-12 (0 days ago)
+ InstallationMedia: Ubuntu-Studio 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.1)
+ MachineType: Hewlett-Packard HP 15 Notebook PC
+ NonfreeKernelModules: fglrx
+ Package: linux (not installed)
+ ProcFB: 0 EFI VGA
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-lowlatency root=UUID=0f7ab6cb-85af-4c91-8e86-fa2ab6077f93 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.13.0-35.62-lowlatency 3.13.11.6
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-35-lowlatency N/A
+  linux-backports-modules-3.13.0-35-lowlatency  N/A
+  linux-firmware                                1.127.5
+ RfKill:
+  0: phy0: Wireless LAN
+  	Soft blocked: no
+  	Hard blocked: no
+ Tags:  trusty
+ Uname: Linux 3.13.0-35-lowlatency x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 01/07/2014
+ dmi.bios.vendor: Hewlett-Packard
+ dmi.bios.version: F.0A
+ dmi.board.asset.tag: Base Board Asset Tag
+ dmi.board.name: 2194
+ dmi.board.vendor: Hewlett-Packard
+ dmi.board.version: 41.1A
+ dmi.chassis.asset.tag: Chassis Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Hewlett-Packard
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnHewlett-Packard:bvrF.0A:bd01/07/2014:svnHewlett-Packard:pnHP15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn2194:rvr41.1A:cvnHewlett-Packard:ct10:cvrChassisVersion:
+ dmi.product.name: HP 15 Notebook PC
+ dmi.product.version: 0975100000405F10000620180
+ dmi.sys.vendor: Hewlett-Packard

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1369030/+attachment/4202871/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1369030

Title:
  Synaptics touchpad not detected

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Touchpad is not detected at all on HP 15-d006sl model notebook.
  External USB mouse works fine.

  Output of cat /proc/bus/input/devices is:

  I: Bus=0019 Vendor=0000 Product=0005 Version=0000
  N: Name="Lid Switch"
  P: Phys=PNP0C0D/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input0
  U: Uniq=
  H: Handlers=event0 
  B: PROP=0
  B: EV=21
  B: SW=1

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=PNP0C0C/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input1
  U: Uniq=
  H: Handlers=kbd event1 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=LNXPWRBN/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input2
  U: Uniq=
  H: Handlers=kbd event2 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input3
  U: Uniq=
  H: Handlers=sysrq kbd event3 
  B: PROP=0
  B: EV=120013
  B: KEY=20000 20 0 0 1500f02100000 3803078f900d401 feffffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0003 Vendor=045e Product=0084 Version=0110
  N: Name="Microsoft Basic Optical Mouse"
  P: Phys=usb-0000:00:10.0-1/input0
  S: Sysfs=/devices/pci0000:00/0000:00:10.0/usb5/5-1/5-1:1.0/input/input6
  U: Uniq=
  H: Handlers=mouse0 event4 
  B: PROP=0
  B: EV=17
  B: KEY=70000 0 0 0 0
  B: REL=103
  B: MSC=10

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="HP Wireless hotkeys"
  P: Phys=hpq6001/input0
  S: Sysfs=/devices/virtual/input/input7
  U: Uniq=
  H: Handlers=rfkill kbd event5 
  B: PROP=0
  B: EV=3
  B: KEY=80000000000000 0 0 0

  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:00/input/input8
  U: Uniq=
  H: Handlers=kbd event6 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0

  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:0c/LNXVIDEO:01/input/input9
  U: Uniq=
  H: Handlers=kbd event7 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="HP WMI hotkeys"
  P: Phys=wmi/input0
  S: Sysfs=/devices/virtual/input/input10
  U: Uniq=
  H: Handlers=kbd event8 
  B: PROP=0
  B: EV=33
  B: KEY=4000000000 0 1000700000000 2100400 0 0
  B: MSC=10
  B: SW=22

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic HDMI/DP,pcm=3"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:01.1/sound/card0/input11
  U: Uniq=
  H: Handlers=event9 
  B: PROP=0
  B: EV=21
  B: SW=140

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic Headphone"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input13
  U: Uniq=
  H: Handlers=event10 
  B: PROP=0
  B: EV=21
  B: SW=4

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HD-Audio Generic Mic"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input12
  U: Uniq=
  H: Handlers=event11 
  B: PROP=0
  B: EV=21
  B: SW=10

  I: Bus=0003 Vendor=064e Product=c342 Version=0100
  N: Name="HP Truevision HD"
  P: Phys=usb-0000:00:12.2-3/button
  S: Sysfs=/devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.0/input/input14
  U: Uniq=
  H: Handlers=kbd event12 
  B: PROP=0
  B: EV=3
  B: KEY=100000 0 0 0
  --- 
  ApportVersion: 2.14.1-0ubuntu3.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  serena     1834 F.... pulseaudio
                        serena     6798 F.... pulseaudio
   /dev/snd/controlC0:  serena     1834 F.... pulseaudio
                        serena     6798 F.... pulseaudio
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=7975a71d-1cec-46bc-83e5-e79f476821ab
  InstallationDate: Installed on 2014-09-12 (0 days ago)
  InstallationMedia: Ubuntu-Studio 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.1)
  MachineType: Hewlett-Packard HP 15 Notebook PC
  NonfreeKernelModules: fglrx
  Package: linux (not installed)
  ProcFB: 0 EFI VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-lowlatency root=UUID=0f7ab6cb-85af-4c91-8e86-fa2ab6077f93 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-35.62-lowlatency 3.13.11.6
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-35-lowlatency N/A
   linux-backports-modules-3.13.0-35-lowlatency  N/A
   linux-firmware                                1.127.5
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  trusty
  Uname: Linux 3.13.0-35-lowlatency x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/07/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.0A
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 2194
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 41.1A
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.0A:bd01/07/2014:svnHewlett-Packard:pnHP15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn2194:rvr41.1A:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 15 Notebook PC
  dmi.product.version: 0975100000405F10000620180
  dmi.sys.vendor: Hewlett-Packard

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References