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Message #81477
[Bug 1373223] Re: [Dell Computer Corporation Dimension 3000] suspend/resume failure
Brendan Perrine, as per http://www.dell.com/support/home/us/en/04/product-support/product/dimension-3000/drivers an update to your BIOS is available (A03). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Once the BIOS is updated, then please mark this report Status Confirmed.
Thank you for your understanding.
** Description changed:
- To reproduce put dell dimension 3000 to suspend from clicking shutdown in lxpanel then try to resume and it does not respond. I had no grpahics output on resume. Then I had to turn power off to pc using the button on the front of the tower. I had apport start up when resuming from suspend.
+ To reproduce put dell dimension 3000 to suspend from clicking shutdown in lxpanel then try to resume and it does not respond. I had no grpahics output on resume. Then I had to turn power off to pc using the button on the front of the tower. I had apport start up when resuming from suspend.
/proc/version_signature
Ubuntu 3.16.0-17.23-generic 3.16.3
- The debugging procedure described below assumes you have the latest BIOS from your vendor, and requires a linux kernel with the capability of "/sys/power/pm_trace". You can ensure that pm_trace'ing is possible by looking in the directory /sys/power/ (from a terminal type ls /sys/power/) to see if a file called pm_trace exists. 00:00.0 Host bridge [0600]: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570] (rev 02)
- Subsystem: Dell Device [1028:019d]
- Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
- Latency: 0
- Region 0: Memory at d8000000 (32-bit, prefetchable) [size=128M]
- Capabilities: [e4] Vendor Specific Information: Len=06 <?>
- Kernel driver in use: agpgart-intel
-
- 00:02.0 Display controller [0380]: Intel Corporation 82865G Integrated Graphics Controller [8086:2572] (rev 02)
- Subsystem: Dell Dimension 3000 [1028:019d]
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx+
- Latency: 0
- Interrupt: pin A routed to IRQ 16
- Region 0: Memory at d0000000 (32-bit, prefetchable) [size=128M]
- Region 1: Memory at feb80000 (32-bit, non-prefetchable) [size=512K]
- Region 2: I/O ports at ed98 [size=8]
- Capabilities: [d0] Power Management version 1
- Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
- Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
- Kernel driver in use: i915
-
- 00:06.0 System peripheral [0880]: Intel Corporation 82865G/PE/P Processor to I/O Memory Interface [8086:2576] (rev 02)
- Control: I/O- Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Region 0: Memory at fecf0000 (32-bit, non-prefetchable) [size=4K]
-
- 00:1d.0 USB controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 [8086:24d2] (rev 02) (prog-if 00 [UHCI])
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin A routed to IRQ 16
- Region 4: I/O ports at ff80 [size=32]
- Kernel driver in use: uhci_hcd
-
- 00:1d.1 USB controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 [8086:24d4] (rev 02) (prog-if 00 [UHCI])
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin B routed to IRQ 19
- Region 4: I/O ports at ff60 [size=32]
- Kernel driver in use: uhci_hcd
-
- 00:1d.3 USB controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 [8086:24de] (rev 02) (prog-if 00 [UHCI])
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin A routed to IRQ 16
- Region 4: I/O ports at ff20 [size=32]
- Kernel driver in use: uhci_hcd
-
- 00:1d.7 USB controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller [8086:24dd] (rev 02) (prog-if 20 [EHCI])
- Subsystem: Dell Device [1028:019d]
- Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin D routed to IRQ 23
- Region 0: Memory at ffa80800 (32-bit, non-prefetchable) [size=1K]
- Capabilities: [50] Power Management version 2
- Flags: PMEClk- DSI- D1- D2- AuxCurrent=375mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
- Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
- Capabilities: [58] Debug port: BAR=1 offset=00a0
- Kernel driver in use: ehci-pci
-
- 00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev c2) (prog-if 00 [Normal decode])
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
- I/O behind bridge: 0000d000-0000dfff
- Memory behind bridge: fd000000-feafffff
- Prefetchable memory behind bridge: e0000000-efffffff
- Secondary status: 66MHz- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
- BridgeCtl: Parity- SERR+ NoISA- VGA+ MAbort- >Reset- FastB2B-
- PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
-
- 00:1f.0 ISA bridge [0601]: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge [8086:24d0] (rev 02)
- Control: I/O+ Mem+ BusMaster+ SpecCycle+ MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Kernel driver in use: lpc_ich
-
- 00:1f.1 IDE interface [0101]: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller [8086:24db] (rev 02) (prog-if 8a [Master SecP PriP])
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin A routed to IRQ 18
- Region 0: I/O ports at 01f0 [size=8]
- Region 1: I/O ports at 03f4
- Region 2: I/O ports at 0170 [size=8]
- Region 3: I/O ports at 0374
- Region 4: I/O ports at ffa0 [size=16]
- Region 5: Memory at feb7fc00 (32-bit, non-prefetchable) [size=1K]
- Kernel driver in use: ata_piix
-
- 00:1f.3 SMBus [0c05]: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller [8086:24d3] (rev 02)
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Interrupt: pin B routed to IRQ 3
- Region 4: I/O ports at eda0 [size=32]
-
- 00:1f.5 Multimedia audio controller [0401]: Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller [8086:24d5] (rev 02)
- Subsystem: Dell Device [1028:019d]
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 0
- Interrupt: pin B routed to IRQ 17
- Region 0: I/O ports at ee00 [size=256]
- Region 1: I/O ports at edc0 [size=64]
- Region 2: Memory at feb7fa00 (32-bit, non-prefetchable) [size=512]
- Region 3: Memory at feb7f900 (32-bit, non-prefetchable) [size=256]
- Capabilities: [50] Power Management version 2
- Flags: PMEClk- DSI- D1- D2- AuxCurrent=375mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
- Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
- Kernel driver in use: snd_intel8x0
-
- 01:00.0 VGA compatible controller [0300]: NVIDIA Corporation NV34 [GeForce FX 5200] [10de:0322] (rev a1) (prog-if 00 [VGA controller])
- Subsystem: Device [196e:01ad]
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
- Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 64 (1250ns min, 250ns max)
- Interrupt: pin A routed to IRQ 21
- Region 0: Memory at fd000000 (32-bit, non-prefetchable) [size=16M]
- Region 1: Memory at e0000000 (32-bit, prefetchable) [size=256M]
- Expansion ROM at fea00000 [disabled] [size=128K]
- Capabilities: [60] Power Management version 2
- Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
- Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
- Kernel driver in use: nouveau
-
- 01:08.0 Ethernet controller [0200]: Intel Corporation 82562EZ 10/100 Ethernet Controller [8086:1050] (rev 02)
- Subsystem: Dell Dimension 3000 [1028:019d]
- Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
- Latency: 64 (2000ns min, 14000ns max), Cache Line Size: 64 bytes
- Interrupt: pin A routed to IRQ 20
- Region 0: Memory at fe9ff000 (32-bit, non-prefetchable) [size=4K]
- Region 1: I/O ports at df40 [size=64]
- Capabilities: [dc] Power Management version 2
- Flags: PMEClk- DSI+ D1+ D2+ AuxCurrent=0mA PME(D0+,D1+,D2+,D3hot+,D3cold+)
- Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=2 PME-
- Kernel driver in use: e100
-
- I expected the computer to resume from suspend instead it seemed to
- hang.
+ The debugging procedure described below assumes you have the latest BIOS
+ from your vendor, and requires a linux kernel with the capability of
+ "/sys/power/pm_trace". You can ensure that pm_trace'ing is possible by
+ looking in the directory /sys/power/ (from a terminal type ls
+ /sys/power/) to see if a file called pm_trace exists.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-17-generic 3.16.0-17.23
ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
Uname: Linux 3.16.0-17-generic i686
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: i386
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: brendan 1927 F.... lxpanel
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: brendan 1927 F.... lxpanel
CRDA: Error: [Errno 2] No such file or directory: 'iw'
Date: Tue Sep 23 21:16:02 2014
DuplicateSignature: suspend/resume:Dell Computer Corporation Dimension 3000:A02
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=5eaea3b6-cfc7-473f-9870-3879753b659a
InstallationDate: Installed on 2014-09-24 (0 days ago)
InstallationMedia: Lubuntu 14.10 "Utopic Unicorn" - Alpha i386 (20140923)
InterpreterPath: /usr/bin/python3.4
IwConfig:
- lo no wireless extensions.
-
- eth0 no wireless extensions.
+ lo no wireless extensions.
+
+ eth0 no wireless extensions.
Lsusb:
- Bus 001 Device 002: ID 1307:0163 Transcend Information, Inc. 256MB/512MB/1GB Flash Drive
- Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
- Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
- Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
- Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 001 Device 002: ID 1307:0163 Transcend Information, Inc. 256MB/512MB/1GB Flash Drive
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Dell Computer Corporation Dimension 3000
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
- TERM=linux
- PATH=(custom, no user)
+ TERM=linux
+ PATH=(custom, no user)
ProcFB:
- 0 nouveaufb
- 1 inteldrmfb
+ 0 nouveaufb
+ 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-17-generic root=UUID=5f3d5f89-d84d-4bbb-ba59-90b5361c3f1d ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.16.0-17-generic N/A
- linux-backports-modules-3.16.0-17-generic N/A
- linux-firmware 1.134
+ linux-restricted-modules-3.16.0-17-generic N/A
+ linux-backports-modules-3.16.0-17-generic N/A
+ linux-firmware 1.134
RfKill:
-
+
SourcePackage: linux
Title: [Dell Computer Corporation Dimension 3000] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
-
+
dmi.bios.date: 11/08/2004
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A02
dmi.board.name: 0N6381
dmi.board.vendor: Dell Computer Corp.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA02:bd11/08/2004:svnDellComputerCorporation:pnDimension3000:pvr:rvnDellComputerCorp.:rn0N6381:rvr:cvnDellComputerCorporation:ct6:cvr:
dmi.product.name: Dimension 3000
dmi.sys.vendor: Dell Computer Corporation
** Tags added: bios-outdated-a03
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1373223
Title:
[Dell Computer Corporation Dimension 3000] suspend/resume failure
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
To reproduce put dell dimension 3000 to suspend from clicking shutdown in lxpanel then try to resume and it does not respond. I had no grpahics output on resume. Then I had to turn power off to pc using the button on the front of the tower. I had apport start up when resuming from suspend.
/proc/version_signature
Ubuntu 3.16.0-17.23-generic 3.16.3
The debugging procedure described below assumes you have the latest
BIOS from your vendor, and requires a linux kernel with the capability
of "/sys/power/pm_trace". You can ensure that pm_trace'ing is possible
by looking in the directory /sys/power/ (from a terminal type ls
/sys/power/) to see if a file called pm_trace exists.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-17-generic 3.16.0-17.23
ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
Uname: Linux 3.16.0-17-generic i686
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: brendan 1927 F.... lxpanel
CRDA: Error: [Errno 2] No such file or directory: 'iw'
Date: Tue Sep 23 21:16:02 2014
DuplicateSignature: suspend/resume:Dell Computer Corporation Dimension 3000:A02
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=5eaea3b6-cfc7-473f-9870-3879753b659a
InstallationDate: Installed on 2014-09-24 (0 days ago)
InstallationMedia: Lubuntu 14.10 "Utopic Unicorn" - Alpha i386 (20140923)
InterpreterPath: /usr/bin/python3.4
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
Lsusb:
Bus 001 Device 002: ID 1307:0163 Transcend Information, Inc. 256MB/512MB/1GB Flash Drive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Dell Computer Corporation Dimension 3000
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
TERM=linux
PATH=(custom, no user)
ProcFB:
0 nouveaufb
1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-17-generic root=UUID=5f3d5f89-d84d-4bbb-ba59-90b5361c3f1d ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.16.0-17-generic N/A
linux-backports-modules-3.16.0-17-generic N/A
linux-firmware 1.134
RfKill:
SourcePackage: linux
Title: [Dell Computer Corporation Dimension 3000] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 11/08/2004
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A02
dmi.board.name: 0N6381
dmi.board.vendor: Dell Computer Corp.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA02:bd11/08/2004:svnDellComputerCorporation:pnDimension3000:pvr:rvnDellComputerCorp.:rn0N6381:rvr:cvnDellComputerCorporation:ct6:cvr:
dmi.product.name: Dimension 3000
dmi.sys.vendor: Dell Computer Corporation
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References
