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Message #82282
Re: [Bug 1374212] Re: [Dell Inspiron 5547] - touchpad locks on select and unable to unlock
Chris,
Thank for for the BIOS update information. I dl'd the BIOS update and
applied it to my laptop. I upgraded from A02 -> A04, new Dell laptop
bought in Sep '14 had old BIOS even though BIOS A04 was released in May.
I ran the command you requested:
>>
sudo dmidecode -s bios-version & sudo dmidecode -s bios-release-date
[1] 2872
A04
05/09/2014
>>
As I just applied this BIOS so I will run for a day and determine if it
helped any.
Thanks
On 09/28/2014 03:20 PM, Christopher M. Penalver wrote:
> Phil, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-5547-laptop/drivers an update to your BIOS is available (A04). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Tags added: latest-bios-a04
>
> ** Tags removed: latest-bios-a04
> ** Tags added: bios-outdated-a04
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1374212
Title:
[Dell Inspiron 5547] - touchpad locks on select and unable to unlock
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
I have a new Dell Inspiron 5547, I am dual booting with ubuntu 14.04.1
and win 8.1. When running on ubuntu, I am using touchpad exclusively,
and sometimes the touchpad gets locked into selection and I am unable
to unlock. I have tried hitting ESC, tabbing to another window, but
unable to unlock. I have other symptons (cursor jumps to other lines
of text when typing, cusor jumps to last icon on launch pad), but I
think those are all related.
I have tried disabling touchpad when typing but to no avail. It also
sometimes seems that this sympthon sometimes survies a reboot.
sudo xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ DLL063E:00 06CB:2934 id=11 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ Integrated_Webcam_HD id=10 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
↳ Dell WMI hotkeys id=14 [slave keyboard (3)]
pme991@tcllp-1:/usr/local$ lsb_release -rd
Description: Ubuntu 14.04.1 LTS
Release: 14.04
I appreciate any guidance or assistance.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic 3.13.0-36.63
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pme991 2084 F.... pulseaudio
/dev/snd/controlC1: pme991 2084 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Sep 25 16:57:22 2014
HibernationDevice: RESUME=UUID=f38517c4-e36a-4946-9bea-30c050152453
InstallationDate: Installed on 2014-09-16 (9 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Inspiron 5547
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=af854011-dbd6-4233-843b-7a8178702c5b ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-36-generic N/A
linux-backports-modules-3.13.0-36-generic N/A
linux-firmware 1.127.6
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/20/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0598GM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A02
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd03/20/2014:svnDellInc.:pnInspiron5547:pvrA02:rvnDellInc.:rn0598GM:rvrA00:cvnDellInc.:ct8:cvrA02:
dmi.product.name: Inspiron 5547
dmi.product.version: A02
dmi.sys.vendor: Dell Inc.
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