← Back to team overview

kernel-packages team mailing list archive

[Bug 1378041] [NEW] USB 3 unreliable

 

Public bug reported:

None of my external hdd's or sdcard reader are working on my usb3 ports
under ubutnu linux 14.10 (also not on ubuntu 13.10 and stoped working
either after an early update during 13.10 or 13.04, can't remember).

lately i decided to report the bug and here is the syslog snippet while i tried writing to an external hdd with ntfs. it disconnected and reconnected.
http://pastebin.com/qXHX6pHN


on another hdd with ext3 formated it just caused io errors. i do not have the logs anymore and may post them if i get the device back again. similar issues with my external sd-card reader.

all of these devices work fine on usb 3 under windows and worked also
fine some time in the past under ubuntu.

i try to update this when i can repeat the issue (currently none of this
devices are available for me ut will be in the near future).

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-20-generic 3.16.0-20.27
ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
Uname: Linux 3.16.0-20-generic x86_64
ApportVersion: 2.14.7-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  costin     2201 F.... pulseaudio
 /dev/snd/controlC1:  costin     2201 F.... pulseaudio
CurrentDesktop: GNOME
Date: Mon Oct  6 19:59:04 2014
InstallationDate: Installed on 2014-08-30 (37 days ago)
InstallationMedia: Ubuntu-GNOME 14.10 "Utopic Unicorn" - Alpha amd64 (20140829)
IwConfig:
 eth0      no wireless extensions.
 
 lo        no wireless extensions.
MachineType: ASUS All Series
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-20-generic.efi.signed root=UUID=f1a0130c-89c0-46d7-92d4-b6bd2d7a88bf ro rootflags=subvol=@ quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-20-generic N/A
 linux-backports-modules-3.16.0-20-generic  N/A
 linux-firmware                             1.134
RfKill:
 
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2102
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H87M-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2102:bd08/08/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH87M-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1378041

Title:
  USB 3 unreliable

Status in “linux” package in Ubuntu:
  New

Bug description:
  None of my external hdd's or sdcard reader are working on my usb3
  ports under ubutnu linux 14.10 (also not on ubuntu 13.10 and stoped
  working either after an early update during 13.10 or 13.04, can't
  remember).

  lately i decided to report the bug and here is the syslog snippet while i tried writing to an external hdd with ntfs. it disconnected and reconnected.
  http://pastebin.com/qXHX6pHN

  
  on another hdd with ext3 formated it just caused io errors. i do not have the logs anymore and may post them if i get the device back again. similar issues with my external sd-card reader.

  all of these devices work fine on usb 3 under windows and worked also
  fine some time in the past under ubuntu.

  i try to update this when i can repeat the issue (currently none of
  this devices are available for me ut will be in the near future).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-20-generic 3.16.0-20.27
  ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
  Uname: Linux 3.16.0-20-generic x86_64
  ApportVersion: 2.14.7-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  costin     2201 F.... pulseaudio
   /dev/snd/controlC1:  costin     2201 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Mon Oct  6 19:59:04 2014
  InstallationDate: Installed on 2014-08-30 (37 days ago)
  InstallationMedia: Ubuntu-GNOME 14.10 "Utopic Unicorn" - Alpha amd64 (20140829)
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: ASUS All Series
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-20-generic.efi.signed root=UUID=f1a0130c-89c0-46d7-92d4-b6bd2d7a88bf ro rootflags=subvol=@ quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-20-generic N/A
   linux-backports-modules-3.16.0-20-generic  N/A
   linux-firmware                             1.134
  RfKill:
   
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/08/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2102
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H87M-PLUS
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2102:bd08/08/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH87M-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378041/+subscriptions


Follow ups

References