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[Brad Figg <brad.figg@xxxxxxxxxxxxx>]

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1378401

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1378401

Title:
  External USB3 hard drive fails to connect (JMicron bridge 152d:0569)

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
  be connected on Ubuntu Trusty.

  The same system was booted with Utopic Unicorn Beta 2 to verify
  whether newer kernel resolves the problem. Unfortunatelly it does not.

  The disk was properly recognised only the first time it was attached.

  [  346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
  [  346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
  [  346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
  [  346.807307] usb 4-4: Manufacturer: JMicron
  [  346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
  [  348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
  [  348.478225] scsi7 : usb-storage 4-4:1.0
  [  348.478395] usbcore: registered new interface driver usb-storage
  [  348.588835] usbcore: registered new interface driver uas
  [  349.475655] scsi 7:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
  [  349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
  [  349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
  [  349.760792]  sdb: sdb1
  [  349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
  [  350.097878] EXT4-fs (sdb1): recovery complete
  [  350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
  [  350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
  [  396.016083] usb 4-4: USB disconnect, device number 3

  Further attempts failed, regardless of how the disk was attached:

  * directly to powered USB 3 port on the laptop
  * to USB 3 port in laptop dock
  * via USB 2 hub with external power

  [  409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
  [  409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
  [  409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
  [  409.897290] usb 3-1.1: Manufacturer: JMicron
  [  409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
  [  409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
  [  409.898260] scsi8 : usb-storage 3-1.1:1.0
  [  410.897754] scsi 8:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
  [  410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
  [  410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
  [  411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.509453] usb 3-1.1: hub failed to enable device, error -22
  [  411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.581274] usb 3-1.1: hub failed to enable device, error -22
  [  411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
  [  411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
  [  411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.749534] usb 3-1.1: hub failed to enable device, error -22
  [  411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.821262] usb 3-1.1: hub failed to enable device, error -22
  [  411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd

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