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[Matej Kenda <matejken@xxxxxxxxx>]

Public bug reported:

A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
be connected on Ubuntu Trusty.

The same system was booted with Utopic Unicorn Beta 2 to verify whether
newer kernel resolves the problem. Unfortunatelly it does not.

The disk was properly recognised only the first time it was attached.

[  346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
[  346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
[  346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[  346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
[  346.807307] usb 4-4: Manufacturer: JMicron
[  346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
[  348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
[  348.478225] scsi7 : usb-storage 4-4:1.0
[  348.478395] usbcore: registered new interface driver usb-storage
[  348.588835] usbcore: registered new interface driver uas
[  349.475655] scsi 7:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
[  349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
[  349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[  349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
[  349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
[  349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[  349.760792]  sdb: sdb1
[  349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
[  350.097878] EXT4-fs (sdb1): recovery complete
[  350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
[  350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
[  396.016083] usb 4-4: USB disconnect, device number 3

Further attempts failed, regardless of how the disk was attached:

* directly to powered USB 3 port on the laptop
* to USB 3 port in laptop dock
* via USB 2 hub with external power

[  409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
[  409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
[  409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[  409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
[  409.897290] usb 3-1.1: Manufacturer: JMicron
[  409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
[  409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
[  409.898260] scsi8 : usb-storage 3-1.1:1.0
[  410.897754] scsi 8:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
[  410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
[  410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[  410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
[  410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
[  410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[  411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[  411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[  411.509453] usb 3-1.1: hub failed to enable device, error -22
[  411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[  411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[  411.581274] usb 3-1.1: hub failed to enable device, error -22
[  411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[  411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
[  411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
[  411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[  411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[  411.749534] usb 3-1.1: hub failed to enable device, error -22
[  411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[  411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[  411.821262] usb 3-1.1: hub failed to enable device, error -22
[  411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New

** Attachment added: "dmesg.txt"
   https://bugs.launchpad.net/bugs/1378401/+attachment/4227542/+files/dmesg.txt

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https://bugs.launchpad.net/bugs/1378401

Title:
  External USB3 hard drive fails to connect (JMicron bridge 152d:0569)

Status in “linux” package in Ubuntu:
  New

Bug description:
  A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
  be connected on Ubuntu Trusty.

  The same system was booted with Utopic Unicorn Beta 2 to verify
  whether newer kernel resolves the problem. Unfortunatelly it does not.

  The disk was properly recognised only the first time it was attached.

  [  346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
  [  346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
  [  346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
  [  346.807307] usb 4-4: Manufacturer: JMicron
  [  346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
  [  348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
  [  348.478225] scsi7 : usb-storage 4-4:1.0
  [  348.478395] usbcore: registered new interface driver usb-storage
  [  348.588835] usbcore: registered new interface driver uas
  [  349.475655] scsi 7:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
  [  349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
  [  349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
  [  349.760792]  sdb: sdb1
  [  349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
  [  350.097878] EXT4-fs (sdb1): recovery complete
  [  350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
  [  350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
  [  396.016083] usb 4-4: USB disconnect, device number 3

  Further attempts failed, regardless of how the disk was attached:

  * directly to powered USB 3 port on the laptop
  * to USB 3 port in laptop dock
  * via USB 2 hub with external power

  [  409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
  [  409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
  [  409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
  [  409.897290] usb 3-1.1: Manufacturer: JMicron
  [  409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
  [  409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
  [  409.898260] scsi8 : usb-storage 3-1.1:1.0
  [  410.897754] scsi 8:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
  [  410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
  [  410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
  [  411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.509453] usb 3-1.1: hub failed to enable device, error -22
  [  411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.581274] usb 3-1.1: hub failed to enable device, error -22
  [  411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
  [  411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
  [  411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.749534] usb 3-1.1: hub failed to enable device, error -22
  [  411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.821262] usb 3-1.1: hub failed to enable device, error -22
  [  411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd

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