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[Matej Kenda <matejken@xxxxxxxxx>]

apport information

** Attachment added: "UdevLog.txt"
   https://bugs.launchpad.net/bugs/1378401/+attachment/4228073/+files/UdevLog.txt

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https://bugs.launchpad.net/bugs/1378401

Title:
  External USB3 hard drive fails to connect (JMicron bridge 152d:0569)

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
  be connected on Ubuntu Trusty.

  The same system was booted with Utopic Unicorn Beta 2 to verify
  whether newer kernel resolves the problem. Unfortunatelly it does not.

  The disk was properly recognised only the first time it was attached.

  [  346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
  [  346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
  [  346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
  [  346.807307] usb 4-4: Manufacturer: JMicron
  [  346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
  [  348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
  [  348.478225] scsi7 : usb-storage 4-4:1.0
  [  348.478395] usbcore: registered new interface driver usb-storage
  [  348.588835] usbcore: registered new interface driver uas
  [  349.475655] scsi 7:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
  [  349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
  [  349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
  [  349.760792]  sdb: sdb1
  [  349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
  [  350.097878] EXT4-fs (sdb1): recovery complete
  [  350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
  [  350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
  [  396.016083] usb 4-4: USB disconnect, device number 3

  Further attempts failed, regardless of how the disk was attached:

  * directly to powered USB 3 port on the laptop
  * to USB 3 port in laptop dock
  * via USB 2 hub with external power

  [  409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
  [  409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
  [  409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
  [  409.897290] usb 3-1.1: Manufacturer: JMicron
  [  409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
  [  409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
  [  409.898260] scsi8 : usb-storage 3-1.1:1.0
  [  410.897754] scsi 8:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
  [  410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
  [  410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
  [  411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.509453] usb 3-1.1: hub failed to enable device, error -22
  [  411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.581274] usb 3-1.1: hub failed to enable device, error -22
  [  411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
  [  411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
  [  411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.749534] usb 3-1.1: hub failed to enable device, error -22
  [  411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.821262] usb 3-1.1: hub failed to enable device, error -22
  [  411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  --- 
  ApportVersion: 2.14.7-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     2655 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     2655 F.... pulseaudio
  CasperVersion: 1.344
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.10
  LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
  MachineType: Hewlett-Packard HP EliteBook 8770w
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-17-generic N/A
   linux-backports-modules-3.16.0-17-generic  N/A
   linux-firmware                             1.134
  Tags:  utopic
  Uname: Linux 3.16.0-17-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IAV Ver. F.43
  dmi.board.name: 176C
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 50.1C
  dmi.chassis.asset.tag: CNU2429ZG3
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.43:bd10/08/2013:svnHewlett-Packard:pnHPEliteBook8770w:pvrA1008C11:rvnHewlett-Packard:rn176C:rvrKBCVersion50.1C:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8770w
  dmi.product.version: A1008C11
  dmi.sys.vendor: Hewlett-Packard

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