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[Bug 1378401] Re: External USB3 hard drive fails to connect (JMicron bridge 152d:0569)

 

Latest 3.17 kernel was installed on Utopic to test this problem.

Behaviour is the same.

External HD is recognised only first one or two times after booting the
system.

Similar errors as with previous kernels are reported in dmesg then. I
noticed that they slightly differ if the disk is connected directly to
USB 3 port or through USB 2 powered hub.

The disk in this enclosure works properly  when connected to MacBook Pro
laptop.

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https://bugs.launchpad.net/bugs/1378401

Title:
  External USB3 hard drive fails to connect (JMicron bridge 152d:0569)

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to
  be connected on Ubuntu Trusty.

  The same system was booted with Utopic Unicorn Beta 2 to verify
  whether newer kernel resolves the problem. Unfortunatelly it does not.

  The disk was properly recognised only the first time it was attached.

  [  346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
  [  346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
  [  346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
  [  346.807307] usb 4-4: Manufacturer: JMicron
  [  346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
  [  348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
  [  348.478225] scsi7 : usb-storage 4-4:1.0
  [  348.478395] usbcore: registered new interface driver usb-storage
  [  348.588835] usbcore: registered new interface driver uas
  [  349.475655] scsi 7:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
  [  349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
  [  349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
  [  349.760792]  sdb: sdb1
  [  349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
  [  350.097878] EXT4-fs (sdb1): recovery complete
  [  350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
  [  350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
  [  396.016083] usb 4-4: USB disconnect, device number 3

  Further attempts failed, regardless of how the disk was attached:

  * directly to powered USB 3 port on the laptop
  * to USB 3 port in laptop dock
  * via USB 2 hub with external power

  [  409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
  [  409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
  [  409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [  409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
  [  409.897290] usb 3-1.1: Manufacturer: JMicron
  [  409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
  [  409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
  [  409.898260] scsi8 : usb-storage 3-1.1:1.0
  [  410.897754] scsi 8:0:0:0: Direct-Access     Hitachi  HTS727575A9E364       PQ: 0 ANSI: 5
  [  410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
  [  410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
  [  410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
  [  410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
  [  410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
  [  411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.509453] usb 3-1.1: hub failed to enable device, error -22
  [  411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.581274] usb 3-1.1: hub failed to enable device, error -22
  [  411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
  [  411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
  [  411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.749534] usb 3-1.1: hub failed to enable device, error -22
  [  411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  [  411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
  [  411.821262] usb 3-1.1: hub failed to enable device, error -22
  [  411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
  --- 
  ApportVersion: 2.14.7-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     2655 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     2655 F.... pulseaudio
  CasperVersion: 1.344
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.10
  LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
  MachineType: Hewlett-Packard HP EliteBook 8770w
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-17-generic N/A
   linux-backports-modules-3.16.0-17-generic  N/A
   linux-firmware                             1.134
  Tags:  utopic
  Uname: Linux 3.16.0-17-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IAV Ver. F.43
  dmi.board.name: 176C
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 50.1C
  dmi.chassis.asset.tag: CNU2429ZG3
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.43:bd10/08/2013:svnHewlett-Packard:pnHPEliteBook8770w:pvrA1008C11:rvnHewlett-Packard:rn176C:rvrKBCVersion50.1C:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8770w
  dmi.product.version: A1008C11
  dmi.sys.vendor: Hewlett-Packard

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