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Message #86528
[Bug 1386344] Missing required logs.
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:
apport-collect 1386344
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1386344
Title:
Penpower Crystal Touch (ELAN TouchPad) not working
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
I'd like to use this USB touchpad for Chinese handwriting input, but it doesn't get recognised as an input device.
It is recognised as a USB device:
[ 5471.721520] usb 3-10: new low-speed USB device number 7 using xhci_hcd
[ 5471.744182] usb 3-10: New USB device found, idVendor=1267, idProduct=0701
[ 5471.744191] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 5471.744197] usb 3-10: Product: TouchPad
[ 5471.744201] usb 3-10: Manufacturer: ELAN
[ 5471.744446] usb 3-10: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 5471.749375] hid-generic 0003:1267:0701.0005: hiddev0,hidraw2: USB HID v1.10 Device [ELAN TouchPad] on usb-0000:00:14.0-10/input0
but does not appear in the list of devices from xinput.
cat /proc/bus/input/devices
(attached as ipdev)
so I'm following the instruction on https://wiki.ubuntu.com/DebuggingTouchpadDetection to report this as a kernel bug.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-37-generic 3.13.0-37.64
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
Uname: Linux 3.13.0-37-generic i686
NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: adyer 16301 F.... pulseaudio
/dev/snd/controlC0: adyer 16301 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Tue Oct 28 01:48:42 2014
InstallationDate: Installed on 2014-05-10 (170 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MachineType: ASUS All Series
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
SHELL=
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash vt.handoff=7
RfKill:
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
WifiSyslog:
dmi.bios.date: 07/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2106
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H97M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS
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References