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Message #86527
[Bug 1386344] [NEW] Penpower Crystal Touch (ELAN TouchPad) not working
Public bug reported:
I'd like to use this USB touchpad for Chinese handwriting input, but it doesn't get recognised as an input device.
It is recognised as a USB device:
[ 5471.721520] usb 3-10: new low-speed USB device number 7 using xhci_hcd
[ 5471.744182] usb 3-10: New USB device found, idVendor=1267, idProduct=0701
[ 5471.744191] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 5471.744197] usb 3-10: Product: TouchPad
[ 5471.744201] usb 3-10: Manufacturer: ELAN
[ 5471.744446] usb 3-10: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 5471.749375] hid-generic 0003:1267:0701.0005: hiddev0,hidraw2: USB HID v1.10 Device [ELAN TouchPad] on usb-0000:00:14.0-10/input0
but does not appear in the list of devices from xinput.
cat /proc/bus/input/devices
(attached as ipdev)
so I'm following the instruction on https://wiki.ubuntu.com/DebuggingTouchpadDetection to report this as a kernel bug.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-37-generic 3.13.0-37.64
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
Uname: Linux 3.13.0-37-generic i686
NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: adyer 16301 F.... pulseaudio
/dev/snd/controlC0: adyer 16301 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Tue Oct 28 01:48:42 2014
InstallationDate: Installed on 2014-05-10 (170 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MachineType: ASUS All Series
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
SHELL=
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash vt.handoff=7
RfKill:
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
WifiSyslog:
dmi.bios.date: 07/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2106
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H97M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Incomplete
** Tags: apport-bug i386 trusty
** Attachment added: "output of cat /proc/bus/input/devices"
https://bugs.launchpad.net/bugs/1386344/+attachment/4246409/+files/devices
--
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https://bugs.launchpad.net/bugs/1386344
Title:
Penpower Crystal Touch (ELAN TouchPad) not working
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
I'd like to use this USB touchpad for Chinese handwriting input, but it doesn't get recognised as an input device.
It is recognised as a USB device:
[ 5471.721520] usb 3-10: new low-speed USB device number 7 using xhci_hcd
[ 5471.744182] usb 3-10: New USB device found, idVendor=1267, idProduct=0701
[ 5471.744191] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 5471.744197] usb 3-10: Product: TouchPad
[ 5471.744201] usb 3-10: Manufacturer: ELAN
[ 5471.744446] usb 3-10: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 5471.749375] hid-generic 0003:1267:0701.0005: hiddev0,hidraw2: USB HID v1.10 Device [ELAN TouchPad] on usb-0000:00:14.0-10/input0
but does not appear in the list of devices from xinput.
cat /proc/bus/input/devices
(attached as ipdev)
so I'm following the instruction on https://wiki.ubuntu.com/DebuggingTouchpadDetection to report this as a kernel bug.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-37-generic 3.13.0-37.64
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
Uname: Linux 3.13.0-37-generic i686
NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: adyer 16301 F.... pulseaudio
/dev/snd/controlC0: adyer 16301 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Tue Oct 28 01:48:42 2014
InstallationDate: Installed on 2014-05-10 (170 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MachineType: ASUS All Series
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
SHELL=
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash vt.handoff=7
RfKill:
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
WifiSyslog:
dmi.bios.date: 07/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2106
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H97M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS
To manage notifications about this bug go to:
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Follow ups
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] UdevLog.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] UdevDb.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] PulseList.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] ProcModules.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] ProcInterrupts.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] ProcCpuinfo.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Lsusb.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Lspci.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] HookError_source_linux.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] CRDA.txt
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Joseph Salisbury, 2014-10-27
-
[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
-
[Bug 1386344] Missing required logs.
From: Brad Figg, 2014-10-27
-
[Bug 1386344] [NEW] Penpower Crystal Touch (ELAN TouchPad) not working
From: Allan Dyer, 2014-10-27
References