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[Bug 1386344] Re: Penpower Crystal Touch (ELAN TouchPad) not working

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apport information

** Tags added: apport-collected

** Description changed:

  I'd like to use this USB touchpad for Chinese handwriting input, but it doesn't get recognised as an input device.
  It is recognised as a USB device:
  [ 5471.721520] usb 3-10: new low-speed USB device number 7 using xhci_hcd
  [ 5471.744182] usb 3-10: New USB device found, idVendor=1267, idProduct=0701
  [ 5471.744191] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  [ 5471.744197] usb 3-10: Product: TouchPad
  [ 5471.744201] usb 3-10: Manufacturer: ELAN
  [ 5471.744446] usb 3-10: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
  [ 5471.749375] hid-generic 0003:1267:0701.0005: hiddev0,hidraw2: USB HID v1.10 Device [ELAN TouchPad] on usb-0000:00:14.0-10/input0
  
  but does not appear in the list of devices from xinput.
  cat /proc/bus/input/devices
  (attached as ipdev)
  so I'm following the instruction on https://wiki.ubuntu.com/DebuggingTouchpadDetection to report this as a kernel bug.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-37-generic 3.13.0-37.64
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic i686
  NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  adyer     16301 F.... pulseaudio
   /dev/snd/controlC0:  adyer     16301 F.... pulseaudio
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Tue Oct 28 01:48:42 2014
  InstallationDate: Installed on 2014-05-10 (170 days ago)
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  MachineType: ASUS All Series
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   SHELL=
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash vt.handoff=7
  RfKill:
   
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
  WifiSyslog:
   
  dmi.bios.date: 07/11/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2106
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H97M-E
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.5
+ Architecture: i386
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  adyer      2584 F.... pulseaudio
+  /dev/snd/controlC0:  adyer      2584 F.... pulseaudio
+ CurrentDesktop: Unity
+ CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
+ DistroRelease: Ubuntu 14.04
+ InstallationDate: Installed on 2014-05-10 (170 days ago)
+ InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
+ IwConfig:
+  lo        no wireless extensions.
+  
+  eth0      no wireless extensions.
+ MachineType: ASUS All Series
+ NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
+ Package: linux (not installed)
+ ProcEnviron:
+  LANGUAGE=en_US
+  TERM=xterm
+  PATH=(custom, no user)
+  SHELL=
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash
+ ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
+ RfKill:
+  
+ Tags:  trusty
+ Uname: Linux 3.13.0-37-generic i686
+ UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
+ UserGroups: audio lp yuikee
+ WifiSyslog:
+  
+ _MarkForUpload: True
+ dmi.bios.date: 07/11/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 2106
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: H97M-E
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: Rev X.0x
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: To Be Filled By O.E.M.
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
+ dmi.product.name: All Series
+ dmi.product.version: System Version
+ dmi.sys.vendor: ASUS

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1386344/+attachment/4246489/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1386344

Title:
  Penpower Crystal Touch (ELAN TouchPad) not working

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I'd like to use this USB touchpad for Chinese handwriting input, but it doesn't get recognised as an input device.
  It is recognised as a USB device:
  [ 5471.721520] usb 3-10: new low-speed USB device number 7 using xhci_hcd
  [ 5471.744182] usb 3-10: New USB device found, idVendor=1267, idProduct=0701
  [ 5471.744191] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  [ 5471.744197] usb 3-10: Product: TouchPad
  [ 5471.744201] usb 3-10: Manufacturer: ELAN
  [ 5471.744446] usb 3-10: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
  [ 5471.749375] hid-generic 0003:1267:0701.0005: hiddev0,hidraw2: USB HID v1.10 Device [ELAN TouchPad] on usb-0000:00:14.0-10/input0

  but does not appear in the list of devices from xinput.
  cat /proc/bus/input/devices
  (attached as ipdev)
  so I'm following the instruction on https://wiki.ubuntu.com/DebuggingTouchpadDetection to report this as a kernel bug.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-37-generic 3.13.0-37.64
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic i686
  NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  adyer     16301 F.... pulseaudio
   /dev/snd/controlC0:  adyer     16301 F.... pulseaudio
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Tue Oct 28 01:48:42 2014
  InstallationDate: Installed on 2014-05-10 (170 days ago)
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  MachineType: ASUS All Series
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   SHELL=
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash vt.handoff=7
  RfKill:
   
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
  WifiSyslog:
   
  dmi.bios.date: 07/11/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2106
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H97M-E
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS
  --- 
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  adyer      2584 F.... pulseaudio
   /dev/snd/controlC0:  adyer      2584 F.... pulseaudio
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-05-10 (170 days ago)
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  MachineType: ASUS All Series
  NonfreeKernelModules: talpa_vfshook talpa_pedconnector talpa_pedevice talpa_vcdevice talpa_core talpa_linux talpa_syscallhook
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   SHELL=
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=a5dd08d5-be52-4f8d-842c-dbf3cfd7123f ro quiet splash
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  RfKill:
   
  Tags:  trusty
  Uname: Linux 3.13.0-37-generic i686
  UpgradeStatus: Upgraded to trusty on 2014-10-16 (11 days ago)
  UserGroups: audio lp yuikee
  WifiSyslog:
   
  _MarkForUpload: True
  dmi.bios.date: 07/11/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2106
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H97M-E
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2106:bd07/11/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97M-E:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

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