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[AndrewS <andrew.t.sullivan@xxxxxxxxx>]

Thank you for that. I have updated the BIOS on the laptop and eventually
managed to get back into Ubuntu (the update apparently moved the Windows
Boot Manager (?) to the top of the boot priority list so I could only
boot into Windows...).

I still can't access the external WD drive on teh USB port on the
laptop.

The output from the command you asked me to run is as folows:

83CN53WW(V3.00)
01/08/2014

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1390772

Title:
  External USB3 drive not detected in Ubuntu 14.10

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes
  8.1.

  If I boot the laptop into Ubuntu and plug the drive into a USB3 port,
  the device shows up in lsusb but is not shown in Dolphin.

  If I boot the laptop into Ubuntu and plug the drive into a USB2 port,
  the device shows up in lsusb and is shown in Dolphin.

  If I boot the laptop into Windows, then Restart and boot into Ubuntu
  (i.e. without fully powering down the Laptop) the external drive
  appears in Dolphin when plugged into a USB3 port.

  Whenever the drive appears in Dolphin I can read from and write to it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  andrew     2516 F.... pulseaudio
   /dev/snd/controlC0:  andrew     2516 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sat Nov  8 17:35:25 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2014-07-05 (125 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: LENOVO 20255
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  Symptom: storage
  UdisksMonitorLog:
   Monitoring the udisks daemon. Press Ctrl+C to exit.
   17:35:35.118: The udisks-daemon is running (name-owner :1.48).
  UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
  dmi.bios.date: 04/23/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 83CN12WW(V1.01)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Lenovo G505s
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003Std
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo G505s
  dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
  dmi.product.name: 20255
  dmi.product.version: Lenovo G505s
  dmi.sys.vendor: LENOVO

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