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[AndrewS <andrew.t.sullivan@xxxxxxxxx>]

Public bug reported:

I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes 8.1.

If I boot the laptop into Ubuntu and plug the drive into a USB3 port,
the device shows up in lsusb but is not shown in Dolphin.

If I boot the laptop into Ubuntu and plug the drive into a USB2 port,
the device shows up in lsusb and is shown in Dolphin.

If I boot the laptop into Windows, then Restart and boot into Ubuntu
(i.e. without fully powering down the Laptop) the external drive appears
in Dolphin when plugged into a USB3 port.

Whenever the drive appears in Dolphin I can read from and write to it.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-24-generic 3.16.0-24.32
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  andrew     2516 F.... pulseaudio
 /dev/snd/controlC0:  andrew     2516 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Nov  8 17:35:25 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
HotplugNewDevices:
 
HotplugNewMounts:
 
InstallationDate: Installed on 2014-07-05 (125 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: LENOVO 20255
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic  N/A
 linux-firmware                             1.138
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 17:35:35.118: The udisks-daemon is running (name-owner :1.48).
UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
dmi.bios.date: 04/23/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 83CN12WW(V1.01)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lenovo G505s
dmi.board.vendor: LENOVO
dmi.board.version: 31900003Std
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G505s
dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
dmi.product.name: 20255
dmi.product.version: Lenovo G505s
dmi.sys.vendor: LENOVO

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

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https://bugs.launchpad.net/bugs/1390772

Title:
  External USB3 drive not detected in Ubuntu 14.10

Status in “linux” package in Ubuntu:
  New

Bug description:
  I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes
  8.1.

  If I boot the laptop into Ubuntu and plug the drive into a USB3 port,
  the device shows up in lsusb but is not shown in Dolphin.

  If I boot the laptop into Ubuntu and plug the drive into a USB2 port,
  the device shows up in lsusb and is shown in Dolphin.

  If I boot the laptop into Windows, then Restart and boot into Ubuntu
  (i.e. without fully powering down the Laptop) the external drive
  appears in Dolphin when plugged into a USB3 port.

  Whenever the drive appears in Dolphin I can read from and write to it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  andrew     2516 F.... pulseaudio
   /dev/snd/controlC0:  andrew     2516 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sat Nov  8 17:35:25 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2014-07-05 (125 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: LENOVO 20255
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  Symptom: storage
  UdisksMonitorLog:
   Monitoring the udisks daemon. Press Ctrl+C to exit.
   17:35:35.118: The udisks-daemon is running (name-owner :1.48).
  UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
  dmi.bios.date: 04/23/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 83CN12WW(V1.01)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Lenovo G505s
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003Std
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo G505s
  dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
  dmi.product.name: 20255
  dmi.product.version: Lenovo G505s
  dmi.sys.vendor: LENOVO

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