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[Bug 1390772] Re: External USB3 drive not detected in Ubuntu 14.10

 

AndrewS, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing in your release) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc3

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags removed: bios-outdated-83cn53ww
** Tags added: latest-bios-83cn53ww

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- External USB3 drive not detected in Ubuntu 14.10
+ 1058:0820 External USB3 drive not detected in Ubuntu 14.10

** Summary changed:

- 1058:0820 External USB3 drive not detected in Ubuntu 14.10
+ 1058:0820 [Lenovo G505s] External USB3 drive not detected in Ubuntu 14.10

** Summary changed:

- 1058:0820 [Lenovo G505s] External USB3 drive not detected in Ubuntu 14.10
+ 1058:0820 [Lenovo G505s] External USB3 drive not accessible via USB 3.0 port in Ubuntu 14.10

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https://bugs.launchpad.net/bugs/1390772

Title:
  1058:0820 [Lenovo G505s] External USB3 drive not accessible via USB
  3.0 port in Ubuntu 14.10

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes
  8.1.

  If I boot the laptop into Ubuntu and plug the drive into a USB3 port,
  the device shows up in lsusb but is not shown in Dolphin.

  If I boot the laptop into Ubuntu and plug the drive into a USB2 port,
  the device shows up in lsusb and is shown in Dolphin.

  If I boot the laptop into Windows, then Restart and boot into Ubuntu
  (i.e. without fully powering down the Laptop) the external drive
  appears in Dolphin when plugged into a USB3 port.

  Whenever the drive appears in Dolphin I can read from and write to it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  andrew     2516 F.... pulseaudio
   /dev/snd/controlC0:  andrew     2516 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sat Nov  8 17:35:25 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2014-07-05 (125 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: LENOVO 20255
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  Symptom: storage
  UdisksMonitorLog:
   Monitoring the udisks daemon. Press Ctrl+C to exit.
   17:35:35.118: The udisks-daemon is running (name-owner :1.48).
  UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
  dmi.bios.date: 04/23/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 83CN12WW(V1.01)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Lenovo G505s
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003Std
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo G505s
  dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
  dmi.product.name: 20255
  dmi.product.version: Lenovo G505s
  dmi.sys.vendor: LENOVO

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