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[AndrewS <andrew.t.sullivan@xxxxxxxxx>]

OK, I downloaded and ran the WD Firmware Updater for Windows.  It said
the firmware on the drive was up to date, but I carried on anyway.

The drive still doesn't appear in Dolphin when plugged in to the USB3
port.

The output from the hdparm command (drive plugged in to a USB2 port,
using kernel 3.18 rc4) is as follows:

sudo hdparm -I /dev/sdb

/dev/sdb:

ATA device, with non-removable media
	Model Number:       WDC WD10JMVW-11AJGS2                    
	Serial Number:      WD-WXD1A644UHT7
	Firmware Revision:  01.01A01
	Transport:          Serial, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
	Supported: 9 8 7 6 5 
	Likely used: 9
Configuration:
	Logical		max	current
	cylinders	16383	16383
	heads		16	16
	sectors/track	63	63
	--
	CHS current addressable sectors:   16514064
	LBA    user addressable sectors:  268435455
	LBA48  user addressable sectors: 1953459633
	Logical  Sector size:                   512 bytes
	Physical Sector size:                  4096 bytes
	Logical Sector-0 offset:                  0 bytes
	device size with M = 1024*1024:      953837 MBytes
	device size with M = 1000*1000:     1000171 MBytes (1000 GB)
	cache/buffer size  = 8192 KBytes
	Nominal Media Rotation Rate: 5400
Capabilities:
	LBA, IORDY(can be disabled)
	Queue depth: 32
	Standby timer values: spec'd by Standard, with device specific minimum
	R/W multiple sector transfer: Max = 16	Current = 0
	Advanced power management level: 128
	DMA: *mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 udma6 
	     Cycle time: min=120ns recommended=120ns
	PIO: pio0 pio1 pio2 pio3 pio4 
	     Cycle time: no flow control=120ns  IORDY flow control=120ns
Commands/features:
	Enabled	Supported:
	   *	SMART feature set
	    	Security Mode feature set
	   *	Power Management feature set
	   *	Write cache
	   *	Look-ahead
	   *	WRITE_BUFFER command
	   *	READ_BUFFER command
	   *	NOP cmd
	   *	DOWNLOAD_MICROCODE
	   *	Advanced Power Management feature set
	    	Power-Up In Standby feature set
	   *	SET_FEATURES required to spinup after power up
	   *	48-bit Address feature set
	   *	Device Configuration Overlay feature set
	   *	Mandatory FLUSH_CACHE
	   *	FLUSH_CACHE_EXT
	   *	SMART error logging
	   *	SMART self-test
	   *	General Purpose Logging feature set
	   *	64-bit World wide name
	   *	IDLE_IMMEDIATE with UNLOAD
	   *	{READ,WRITE}_DMA_EXT_GPL commands
	   *	Segmented DOWNLOAD_MICROCODE
	   *	Gen1 signaling speed (1.5Gb/s)
	   *	Gen2 signaling speed (3.0Gb/s)
	   *	Native Command Queueing (NCQ)
	   *	Host-initiated interface power management
	   *	Phy event counters
	   *	Idle-Unload when NCQ is active
	   *	NCQ priority information
	   *	READ_LOG_DMA_EXT equivalent to READ_LOG_EXT
	    	DMA Setup Auto-Activate optimization
	    	Device-initiated interface power management
	    	Software settings preservation
	   *	SMART Command Transport (SCT) feature set
	   *	SCT Write Same (AC2)
	   *	SCT Features Control (AC4)
	   *	SCT Data Tables (AC5)
	    	unknown 206[12] (vendor specific)
	    	unknown 206[13] (vendor specific)
	    	unknown 206[14] (vendor specific)
	   *	reserved 69[4]
Security: 
	Master password revision code = 48059
		supported
	not	enabled
	not	locked
	not	frozen
	not	expired: security count
		supported: enhanced erase
	384min for SECURITY ERASE UNIT. 2min for ENHANCED SECURITY ERASE UNIT. 
Logical Unit WWN Device Identifier: 50014ee65a23fb22
	NAA		: 5
	IEEE OUI	: 0014ee
	Unique ID	: 65a23fb22
Checksum: correct

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https://bugs.launchpad.net/bugs/1390772

Title:
  1058:0820 [Lenovo G505s] External USB3 drive not accessible via USB
  3.0 port in Ubuntu 14.10

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes
  8.1.

  If I boot the laptop into Ubuntu and plug the drive into a USB3 port,
  the device shows up in lsusb but is not shown in Dolphin.

  If I boot the laptop into Ubuntu and plug the drive into a USB2 port,
  the device shows up in lsusb and is shown in Dolphin.

  If I boot the laptop into Windows, then Restart and boot into Ubuntu
  (i.e. without fully powering down the Laptop) the external drive
  appears in Dolphin when plugged into a USB3 port.

  Whenever the drive appears in Dolphin I can read from and write to it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  andrew     2516 F.... pulseaudio
   /dev/snd/controlC0:  andrew     2516 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sat Nov  8 17:35:25 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2014-07-05 (125 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: LENOVO 20255
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  Symptom: storage
  UdisksMonitorLog:
   Monitoring the udisks daemon. Press Ctrl+C to exit.
   17:35:35.118: The udisks-daemon is running (name-owner :1.48).
  UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
  dmi.bios.date: 04/23/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 83CN12WW(V1.01)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Lenovo G505s
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003Std
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo G505s
  dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
  dmi.product.name: 20255
  dmi.product.version: Lenovo G505s
  dmi.sys.vendor: LENOVO

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