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[Bug 1391744] Re: [HP 14 Notebook PC] Can't resume from suspend state

 

Lars Hansson, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc4

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags removed: bios-outdated-f.18
** Tags added: latest-bios-f.18

** Summary changed:

- [HP 14 Notebook PC] Can't resume from suspend state
+ [HP 14-d004tx Notebook PC] Can't resume from suspend state

** Tags added: regression-release

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Description changed:

- Ubuntu version: 14.10
- Video: Intel HD 4000+Nvidia GeForce 820M
+ In Utopic my laptop can suspend but upon resume all that is seen is a
+ black screen with an underline cursor in the top left corner. While it
+ is possible to switch to VT1, switching back to VT7 causes the laptop to
+ stop responding to input. With nouveau, while on resume you get the
+ graphical login screen, it does not accept any keyboard or mouse input.
  
- Expected: Laptop can successfully suspend and resume.
- 
- What actually happen: Laptop can suspend but upon resume all that is
- seen is a black screen with an underline cursor in the top left corner.
- It is possible to switch  to VT1 but if you try to switch back to VT7
- the laptop stops responding to input.
+ Suspend worked fine in 13.10.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  lars       2398 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  lars       2398 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Nov 12 14:26:57 2014
  HibernationDevice: RESUME=UUID=5a554079-ba87-4a30-95af-c2c9b60ed506
  InstallationDate: Installed on 2014-11-09 (2 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Hewlett-Packard HP 14 Notebook PC
  ProcEnviron:
-  LANGUAGE=en_PH:en
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=<set>
-  LANG=en_PH.UTF-8
-  SHELL=/bin/bash
+  LANGUAGE=en_PH:en
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_PH.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=0c322239-684b-4a1e-b2b5-d5ce8fe0cedd ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.16.0-24-generic N/A
-  linux-backports-modules-3.16.0-24-generic  N/A
-  linux-firmware                             1.138
+  linux-restricted-modules-3.16.0-24-generic N/A
+  linux-backports-modules-3.16.0-24-generic  N/A
+  linux-firmware                             1.138
  RfKill:
-  0: phy0: Wireless LAN
-  	Soft blocked: no
-  	Hard blocked: no
+  0: phy0: Wireless LAN
+   Soft blocked: no
+   Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/28/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.08
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 21BB
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 39.15
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.08:bd11/28/2013:svnHewlett-Packard:pnHP14NotebookPC:pvr0976100000405F10000610180:rvnHewlett-Packard:rn21BB:rvr39.15:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 14 Notebook PC
  dmi.product.version: 0976100000405F10000610180
  dmi.sys.vendor: Hewlett-Packard

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https://bugs.launchpad.net/bugs/1391744

Title:
  [HP 14-d004tx Notebook PC] Can't resume from suspend state

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  In Utopic my laptop can suspend but upon resume all that is seen is a
  black screen with an underline cursor in the top left corner. While it
  is possible to switch to VT1, switching back to VT7 causes the laptop
  to stop responding to input. With nouveau, while on resume you get the
  graphical login screen, it does not accept any keyboard or mouse
  input.

  Suspend worked fine in 13.10.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  lars       2398 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Nov 12 14:26:57 2014
  HibernationDevice: RESUME=UUID=5a554079-ba87-4a30-95af-c2c9b60ed506
  InstallationDate: Installed on 2014-11-09 (2 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Hewlett-Packard HP 14 Notebook PC
  ProcEnviron:
   LANGUAGE=en_PH:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_PH.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=0c322239-684b-4a1e-b2b5-d5ce8fe0cedd ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/28/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.08
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 21BB
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 39.15
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.08:bd11/28/2013:svnHewlett-Packard:pnHP14NotebookPC:pvr0976100000405F10000610180:rvnHewlett-Packard:rn21BB:rvr39.15:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 14 Notebook PC
  dmi.product.version: 0976100000405F10000610180
  dmi.sys.vendor: Hewlett-Packard

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