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Thread
Date
[Bug 1353526] Re: [Asus F552L] Touchpad not working in ubuntu 14.04

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Wed, 19 Nov 2014 17:20:33 -0000
Reply-to: Bug 1353526 <1353526@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Gabriele Volpi, just to advise, no further apport-collect's would need
to occur unless specifically requested.

Despite this, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc5

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Description changed:

  The touchpad functions properly on my F552L laptop under Windows 8 64bit. It doesn't work properly with Ubuntu 14.04 64-bit. The cursor doesn't move at all or just barely from time to time. Right or left-click doesn't work. The touchpad is not properly recognized by the OS. BIOS is updated. Mouse work, but sometimes it work bad (click no effect). For example now click not work and I use tab.
- --- 
+ ---
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  gabriele   2110 F.... pulseaudio
-  /dev/snd/controlC1:  gabriele   2110 F.... pulseaudio
- CurrentDesktop: Unity
- DistroRelease: Ubuntu 14.04
- HibernationDevice: RESUME=UUID=f1a7e1be-17b9-4445-9140-bd727ab1996c
- InstallationDate: Installed on 2014-07-13 (127 days ago)
- InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
- MachineType: ASUSTeK COMPUTER INC. X550LD
- Package: linux (not installed)
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=f932813a-3de9-4cd8-a2e7-b9b3ceeac5a2 ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
- RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-39-generic N/A
-  linux-backports-modules-3.13.0-39-generic  N/A
-  linux-firmware                             1.127.8
- Tags:  trusty
- Uname: Linux 3.13.0-39-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
- _MarkForUpload: True
- dmi.bios.date: 05/14/2014
- dmi.bios.vendor: American Megatrends Inc.
- dmi.bios.version: X550LD.306
- dmi.board.asset.tag: ATN12345678901234567
- dmi.board.name: X550LD
- dmi.board.vendor: ASUSTeK COMPUTER INC.
- dmi.board.version: 1.0
- dmi.chassis.asset.tag: ATN12345678901234567
- dmi.chassis.type: 10
- dmi.chassis.vendor: ASUSTeK COMPUTER INC.
- dmi.chassis.version: 1.0
- dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.306:bd05/14/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
- dmi.product.name: X550LD
- dmi.product.version: 1.0
- dmi.sys.vendor: ASUSTeK COMPUTER INC.
- --- 
- ApportVersion: 2.14.1-0ubuntu3.5
- Architecture: amd64
- AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  gabriele   2145 F.... pulseaudio
-  /dev/snd/controlC1:  gabriele   2145 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  gabriele   2145 F.... pulseaudio
+  /dev/snd/controlC1:  gabriele   2145 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=f1a7e1be-17b9-4445-9140-bd727ab1996c
  InstallationDate: Installed on 2014-07-13 (128 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=f932813a-3de9-4cd8-a2e7-b9b3ceeac5a2 ro quiet splash
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-39-generic N/A
-  linux-backports-modules-3.13.0-39-generic  N/A
-  linux-firmware                             1.127.8
+  linux-restricted-modules-3.13.0-39-generic N/A
+  linux-backports-modules-3.13.0-39-generic  N/A
+  linux-firmware                             1.127.8
  Tags:  trusty
  Uname: Linux 3.13.0-39-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 06/26/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.307
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.307:bd06/26/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment removed: "AlsaInfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263183/+files/AlsaInfo.txt

** Attachment removed: "BootDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263184/+files/BootDmesg.txt

** Attachment removed: "CRDA.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263185/+files/CRDA.txt

** Attachment removed: "CurrentDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263186/+files/CurrentDmesg.txt

** Attachment removed: "IwConfig.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263187/+files/IwConfig.txt

** Attachment removed: "Lspci.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263188/+files/Lspci.txt

** Attachment removed: "Lsusb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263189/+files/Lsusb.txt

** Attachment removed: "ProcCpuinfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263190/+files/ProcCpuinfo.txt

** Attachment removed: "ProcEnviron.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263191/+files/ProcEnviron.txt

** Attachment removed: "ProcInterrupts.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263192/+files/ProcInterrupts.txt

** Attachment removed: "ProcModules.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263193/+files/ProcModules.txt

** Attachment removed: "PulseList.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263194/+files/PulseList.txt

** Attachment removed: "RfKill.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263195/+files/RfKill.txt

** Attachment removed: "UdevDb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263196/+files/UdevDb.txt

** Attachment removed: "UdevLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263197/+files/UdevLog.txt

** Attachment removed: "WifiSyslog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1353526/+attachment/4263198/+files/WifiSyslog.txt

** Tags removed: bios-outdated-307
** Tags added: latest-bios-307

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https://bugs.launchpad.net/bugs/1353526

Title:
  [Asus F552L] Touchpad not working in ubuntu 14.04

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  The touchpad functions properly on my F552L laptop under Windows 8 64bit. It doesn't work properly with Ubuntu 14.04 64-bit. The cursor doesn't move at all or just barely from time to time. Right or left-click doesn't work. The touchpad is not properly recognized by the OS. BIOS is updated. Mouse work, but sometimes it work bad (click no effect). For example now click not work and I use tab.
  ---
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  gabriele   2145 F.... pulseaudio
   /dev/snd/controlC1:  gabriele   2145 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=f1a7e1be-17b9-4445-9140-bd727ab1996c
  InstallationDate: Installed on 2014-07-13 (128 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=f932813a-3de9-4cd8-a2e7-b9b3ceeac5a2 ro quiet splash
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.8
  Tags:  trusty
  Uname: Linux 3.13.0-39-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 06/26/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.307
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.307:bd06/26/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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