kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

hesediel84, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/Notebooks_Ultrabooks/X550LD/HelpDesk_Download/ an update to your BIOS is available (307). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-307

** Description changed:

  I brought an Asus F550L and the touchpad does not work on ubuntu not in
- ubuntu 14.04
- ubuntu 14.10
- Ubuntu 15.04
- 
- Even a mouse connected on usb does not work, it moves but the click
- sometimes work some others not.
- 
+ ubuntu 14.04, 14.10, or 15.04. Even a mouse connected on usb does not work, it moves but the click sometimes work some others not.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.16.0-25-generic 3.16.0-25.33
  ProcVersionSignature: Ubuntu 3.16.0-25.33-generic 3.16.7
  Uname: Linux 3.16.0-25-generic x86_64
  ApportVersion: 2.14.7-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     2898 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     2898 F.... pulseaudio
  CasperVersion: 1.346
  CurrentDesktop: Unity
  Date: Mon Dec  1 15:50:46 2014
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141201)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-25-generic N/A
   linux-backports-modules-3.16.0-25-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1398053

Title:
  Touchpad does not work Asus F550L

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I brought an Asus F550L and the touchpad does not work on ubuntu not in
  ubuntu 14.04, 14.10, or 15.04. Even a mouse connected on usb does not work, it moves but the click sometimes work some others not.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.16.0-25-generic 3.16.0-25.33
  ProcVersionSignature: Ubuntu 3.16.0-25.33-generic 3.16.7
  Uname: Linux 3.16.0-25-generic x86_64
  ApportVersion: 2.14.7-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     2898 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     2898 F.... pulseaudio
  CasperVersion: 1.346
  CurrentDesktop: Unity
  Date: Mon Dec  1 15:50:46 2014
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141201)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-25-generic N/A
   linux-backports-modules-3.16.0-25-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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