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[Bug 1401935] Re: Touchpad stops working after suspend

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: raggar <1401935@xxxxxxxxxxxxxxxxxx>
Date: Sat, 13 Dec 2014 09:53:26 -0000
Reply-to: Bug 1401935 <1401935@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  On a acer v3 371 the touchpad stops working after suspend. I can get the touchpad back to work by removing and then enable the i2c_hid module. 
   I type:
  "sudo modprobe -r i2c_hid"
  "sudo modprobe i2c_hid"
  
  From /proc/bus/input/devices:
  I: Bus=0018 Vendor=06cb Product=2991 Version=0100
  N: Name="SYN1B7F:01 06CB:2991 UNKNOWN"
  P: Phys=
  S: Sysfs=/devices/pci0000:00/INT33C3:00/i2c-7/i2c-SYN1B7F:01/0018:06CB:2991.0002/input/input15
  U: Uniq=
  H: Handlers=mouse0 event13 
  B: PROP=1
  B: EV=b
  B: KEY=6420 10000 0 0 0 0
  B: ABS=260800000000003
  
  
  Hope this helps a bit! :)
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: xinput 1.6.1-1
  ProcVersionSignature: Ubuntu 3.16.0-28.37-generic 3.16.7-ckt1
  Uname: Linux 3.16.0-28-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Dec 12 16:13:35 2014
  DistUpgraded: Fresh install
  DistroCodename: utopic
  DistroVariant: ubuntu
  EcryptfsInUse: Yes
  GraphicsCard:
   Intel Corporation Device [8086:0a2e] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] Device [1025:0918]
  InstallationDate: Installed on 2014-12-08 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Acer Aspire V3-371
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=UUID=c404c12a-11b8-47c7-a6bc-24e7a572025b ro i8042.nomux=1 i8042.reset quiet splash vt.handoff=7
  SourcePackage: xinput
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/05/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.12
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Aspire V3-371
  dmi.board.vendor: Acer
  dmi.board.version: V1.12
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.12
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd09/05/2014:svnAcer:pnAspireV3-371:pvrV1.12:rvnAcer:rnAspireV3-371:rvrV1.12:cvnAcer:ct10:cvrV1.12:
  dmi.product.name: Aspire V3-371
  dmi.product.version: V1.12
  dmi.sys.vendor: Acer
  version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Fri Dec 12 16:11:42 2014
  xserver.configfile: default
  xserver.errors: SYN1B7F:01 06CB:2991 UNKNOWN: Read error 19
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                4397 
   vendor                                     AUO
  xserver.version: 2:1.16.0-1ubuntu1.2
+ --- 
+ ApportVersion: 2.14.7-0ubuntu8
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  martijn    2357 F.... pulseaudio
+  /dev/snd/controlC0:  martijn    2357 F.... pulseaudio
+ DistroRelease: Ubuntu 14.10
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2014-12-08 (4 days ago)
+ InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
+ MachineType: Acer Aspire V3-371
+ Package: linux (not installed)
+ ProcEnviron:
+  LANGUAGE=nl
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=nl_NL.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=UUID=c404c12a-11b8-47c7-a6bc-24e7a572025b ro i8042.nomux=1 i8042.reset quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-28.37-generic 3.16.7-ckt1
+ PulseList:
+  Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
+  No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-28-generic N/A
+  linux-backports-modules-3.16.0-28-generic  N/A
+  linux-firmware                             1.138
+ Tags:  utopic
+ Uname: Linux 3.16.0-28-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ _MarkForUpload: True
+ dmi.bios.date: 09/05/2014
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.12
+ dmi.board.asset.tag: No Asset Tag
+ dmi.board.name: Aspire V3-371
+ dmi.board.vendor: Acer
+ dmi.board.version: V1.12
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: V1.12
+ dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd09/05/2014:svnAcer:pnAspireV3-371:pvrV1.12:rvnAcer:rnAspireV3-371:rvrV1.12:cvnAcer:ct10:cvrV1.12:
+ dmi.product.name: Aspire V3-371
+ dmi.product.version: V1.12
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1401935/+attachment/4280096/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1401935

Title:
  Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  On a acer v3 371 the touchpad stops working after suspend. I can get the touchpad back to work by removing and then enable the i2c_hid module. 
   I type:
  "sudo modprobe -r i2c_hid"
  "sudo modprobe i2c_hid"

  From /proc/bus/input/devices:
  I: Bus=0018 Vendor=06cb Product=2991 Version=0100
  N: Name="SYN1B7F:01 06CB:2991 UNKNOWN"
  P: Phys=
  S: Sysfs=/devices/pci0000:00/INT33C3:00/i2c-7/i2c-SYN1B7F:01/0018:06CB:2991.0002/input/input15
  U: Uniq=
  H: Handlers=mouse0 event13 
  B: PROP=1
  B: EV=b
  B: KEY=6420 10000 0 0 0 0
  B: ABS=260800000000003

  
  Hope this helps a bit! :)

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: xinput 1.6.1-1
  ProcVersionSignature: Ubuntu 3.16.0-28.37-generic 3.16.7-ckt1
  Uname: Linux 3.16.0-28-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Dec 12 16:13:35 2014
  DistUpgraded: Fresh install
  DistroCodename: utopic
  DistroVariant: ubuntu
  EcryptfsInUse: Yes
  GraphicsCard:
   Intel Corporation Device [8086:0a2e] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] Device [1025:0918]
  InstallationDate: Installed on 2014-12-08 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Acer Aspire V3-371
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=UUID=c404c12a-11b8-47c7-a6bc-24e7a572025b ro i8042.nomux=1 i8042.reset quiet splash vt.handoff=7
  SourcePackage: xinput
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/05/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.12
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Aspire V3-371
  dmi.board.vendor: Acer
  dmi.board.version: V1.12
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.12
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd09/05/2014:svnAcer:pnAspireV3-371:pvrV1.12:rvnAcer:rnAspireV3-371:rvrV1.12:cvnAcer:ct10:cvrV1.12:
  dmi.product.name: Aspire V3-371
  dmi.product.version: V1.12
  dmi.sys.vendor: Acer
  version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Fri Dec 12 16:11:42 2014
  xserver.configfile: default
  xserver.errors: SYN1B7F:01 06CB:2991 UNKNOWN: Read error 19
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                4397 
   vendor                                     AUO
  xserver.version: 2:1.16.0-1ubuntu1.2
  --- 
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  martijn    2357 F.... pulseaudio
   /dev/snd/controlC0:  martijn    2357 F.... pulseaudio
  DistroRelease: Ubuntu 14.10
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2014-12-08 (4 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Acer Aspire V3-371
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=nl
   TERM=xterm
   PATH=(custom, no user)
   LANG=nl_NL.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=UUID=c404c12a-11b8-47c7-a6bc-24e7a572025b ro i8042.nomux=1 i8042.reset quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-28.37-generic 3.16.7-ckt1
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-28-generic N/A
   linux-backports-modules-3.16.0-28-generic  N/A
   linux-firmware                             1.138
  Tags:  utopic
  Uname: Linux 3.16.0-28-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 09/05/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.12
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Aspire V3-371
  dmi.board.vendor: Acer
  dmi.board.version: V1.12
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.12
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd09/05/2014:svnAcer:pnAspireV3-371:pvrV1.12:rvnAcer:rnAspireV3-371:rvrV1.12:cvnAcer:ct10:cvrV1.12:
  dmi.product.name: Aspire V3-371
  dmi.product.version: V1.12
  dmi.sys.vendor: Acer

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