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Re: [Bug 1400632] Re: Can not Shut Down

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Ok. Update the BIOS to the latest version.  Still does NOT shutdown, though
does reboot.

Regards

Jonathan Harrison

+44 7770 740 133

Sent from rooted, custom Android Samsung SIII

Please excuse typing errors and apparent abruptness. This may be because
this message was sent from a mobile phone.
On 14 Dec 2014 16:47, "Jonathan Harrison" <jonathan.l.harrison@xxxxxxxxx>
wrote:

> Christopher
> I tried the new BIOS 6 months ago and would not install.  It said if it
> does not do not push it as it will break the PC.  I took a look at the link
> you sent, it was not of any use for this BIOS.  I will take a look at the
> manufacturers website again and see if there have been any changes since
> the last time I tried.
>
> The Reboot works fine now, just the shutdown does not work.
>
> Regards
>
> Jonners59
>
> On 13 December 2014 at 20:14, Christopher M. Penalver <
> christopher.m.penalver@xxxxxxxxx> wrote:
>>
>> Jonners59, as per
>> http://www.asus.com/us/Motherboards/RAMPAGE_IV_EXTREME/HelpDesk_Download/
>> an update to your BIOS is available (4901). If you update to this following
>> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>> If it doesn't, could you please both specify what happened, and provide the
>> output of the following terminal command:
>> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>>
>> For more on BIOS updates and linux, please see
>> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>> .
>>
>> Please note your current BIOS is already in the Bug Description, so
>> posting this on the old BIOS would not be helpful. As well, you don't
>> have to create a new bug report.
>>
>> Once the BIOS is updated, then please mark this report Status Confirmed.
>>
>> Thank you for your understanding.
>>
>> ** Tags added: bios-outdated-4901
>>
>> ** Attachment removed: "AlsaInfo.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280210/+files/AlsaInfo.txt
>>
>> ** Attachment removed: "AudioDevicesInUse.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280211/+files/AudioDevicesInUse.txt
>>
>> ** Attachment removed: "BootDmesg.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280212/+files/BootDmesg.txt
>>
>> ** Attachment removed: "CRDA.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280213/+files/CRDA.txt
>>
>> ** Attachment removed: "CurrentDmesg.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280214/+files/CurrentDmesg.txt
>>
>> ** Attachment removed: "Lspci.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280215/+files/Lspci.txt
>>
>> ** Attachment removed: "Lsusb.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280216/+files/Lsusb.txt
>>
>> ** Attachment removed: "ProcCpuinfo.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280217/+files/ProcCpuinfo.txt
>>
>> ** Attachment removed: "ProcEnviron.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280218/+files/ProcEnviron.txt
>>
>> ** Attachment removed: "ProcInterrupts.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280219/+files/ProcInterrupts.txt
>>
>> ** Attachment removed: "ProcModules.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280220/+files/ProcModules.txt
>>
>> ** Attachment removed: "PulseList.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280221/+files/PulseList.txt
>>
>> ** Attachment removed: "UdevDb.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280222/+files/UdevDb.txt
>>
>> ** Attachment removed: "UdevLog.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280223/+files/UdevLog.txt
>>
>> ** Attachment removed: "WifiSyslog.txt"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280224/+files/WifiSyslog.txt
>>
>> ** Description changed:
>>
>>   I have an odd problem here with my Ubuntu installation.  I have logged
>>   on the Forum, but getting no joy and noticed in the terminal "halt
>>   --help" a request to contact yourselves for bugs.
>>
>>   I can not shut down my PC. I have tried the normal shutdown and restart
>>   keys. I have tried using a terminal and typing
>>
>>   sudo shutdown now -h
>>
>>   or
>>
>>   sudo shutdown now -r
>>
>>   (for reboot), plus "halt", "poweroff" and "reboot", but none work. It
>>   starts to shut down. Get a load of text on the screen saying it is
>>   shutting down and then it stops. I have to press the "hard" reset button
>>   on the front of the PC and then turn it off at the back before it
>>   reboots.
>>
>>   Any ideas, please?
>>   Any cmd outputs required, please advise.
>>
>>   It is fully up to date on software updates and running 14.10
>> - ---
>> + ---
>>   ApportVersion: 2.14.1-0ubuntu3.5
>>   Architecture: amd64
>>   CurrentDesktop: XFCE
>>   DistroRelease: Ubuntu 14.04
>>   HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
>>   IwConfig:
>> -  eth0      no wireless extensions.
>> -
>> -  lo        no wireless extensions.
>> +  eth0      no wireless extensions.
>> +
>> +  lo        no wireless extensions.
>>   MachineType: System manufacturer System Product Name
>>   NonfreeKernelModules: nvidia
>>   Package: linux (not installed)
>>   ProcFB:
>> -
>> +
>>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic
>> root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic
>> acpi=force acpi=off
>>   ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
>>   RelatedPackageVersions:
>> -  linux-restricted-modules-3.13.0-32-generic N/A
>> -  linux-backports-modules-3.13.0-32-generic  N/A
>> -  linux-firmware                             1.127.10
>> +  linux-restricted-modules-3.13.0-32-generic N/A
>> +  linux-backports-modules-3.13.0-32-generic  N/A
>> +  linux-firmware                             1.127.10
>>   RfKill:
>> -  0: hci0: Bluetooth
>> -       Soft blocked: no
>> -       Hard blocked: no
>> +  0: hci0: Bluetooth
>> +   Soft blocked: no
>> +   Hard blocked: no
>>   StagingDrivers: zram
>>   Tags:  trusty staging
>>   Uname: Linux 3.13.0-32-generic x86_64
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev
>> sambashare sudo
>>   _MarkForUpload: True
>>   dmi.bios.date: 12/30/2013
>>   dmi.bios.vendor: American Megatrends Inc.
>>   dmi.bios.version: 4804
>>   dmi.board.asset.tag: To be filled by O.E.M.
>>   dmi.board.name: RAMPAGE IV EXTREME
>>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>>   dmi.board.version: Rev 1.xx
>>   dmi.chassis.asset.tag: Asset-1234567890
>>   dmi.chassis.type: 3
>>   dmi.chassis.vendor: Chassis Manufacture
>>   dmi.chassis.version: Chassis Version
>>   dmi.modalias:
>> dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
>>   dmi.product.name: System Product Name
>>   dmi.product.version: System Version
>>   dmi.sys.vendor: System manufacturer
>> - ---
>> - ApportVersion: 2.14.1-0ubuntu3.5
>> - Architecture: amd64
>> - CurrentDesktop: XFCE
>> - DistroRelease: Ubuntu 14.04
>> - HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
>> - IwConfig:
>> -  eth0      no wireless extensions.
>> -
>> -  lo        no wireless extensions.
>> - MachineType: System manufacturer System Product Name
>> - NonfreeKernelModules: nvidia
>> - Package: linux (not installed)
>> - ProcFB:
>> -
>> - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic
>> root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic
>> acpi=force acpi=off
>> - ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
>> - RelatedPackageVersions:
>> -  linux-restricted-modules-3.13.0-32-generic N/A
>> -  linux-backports-modules-3.13.0-32-generic  N/A
>> -  linux-firmware                             1.127.10
>> - RfKill:
>> -  0: hci0: Bluetooth
>> -       Soft blocked: no
>> -       Hard blocked: no
>> - StagingDrivers: zram
>> - Tags:  trusty staging
>> - Uname: Linux 3.13.0-32-generic x86_64
>> - UpgradeStatus: No upgrade log present (probably fresh install)
>> - UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev
>> sambashare sudo
>> - _MarkForUpload: True
>> - dmi.bios.date: 12/30/2013
>> - dmi.bios.vendor: American Megatrends Inc.
>> - dmi.bios.version: 4804
>> - dmi.board.asset.tag: To be filled by O.E.M.
>> - dmi.board.name: RAMPAGE IV EXTREME
>> - dmi.board.vendor: ASUSTeK COMPUTER INC.
>> - dmi.board.version: Rev 1.xx
>> - dmi.chassis.asset.tag: Asset-1234567890
>> - dmi.chassis.type: 3
>> - dmi.chassis.vendor: Chassis Manufacture
>> - dmi.chassis.version: Chassis Version
>> - dmi.modalias:
>> dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
>> - dmi.product.name: System Product Name
>> - dmi.product.version: System Version
>> - dmi.sys.vendor: System manufacturer
>>
>> ** Changed in: linux (Ubuntu)
>>        Status: Confirmed => Incomplete
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1400632
>>
>> Title:
>>   Can not Shut Down
>>
>> Status in linux package in Ubuntu:
>>   Incomplete
>>
>> Bug description:
>>   I have an odd problem here with my Ubuntu installation.  I have logged
>>   on the Forum, but getting no joy and noticed in the terminal "halt
>>   --help" a request to contact yourselves for bugs.
>>
>>   I can not shut down my PC. I have tried the normal shutdown and
>>   restart keys. I have tried using a terminal and typing
>>
>>   sudo shutdown now -h
>>
>>   or
>>
>>   sudo shutdown now -r
>>
>>   (for reboot), plus "halt", "poweroff" and "reboot", but none work. It
>>   starts to shut down. Get a load of text on the screen saying it is
>>   shutting down and then it stops. I have to press the "hard" reset
>>   button on the front of the PC and then turn it off at the back before
>>   it reboots.
>>
>>   Any ideas, please?
>>   Any cmd outputs required, please advise.
>>
>>   It is fully up to date on software updates and running 14.10
>>   ---
>>   ApportVersion: 2.14.1-0ubuntu3.5
>>   Architecture: amd64
>>   CurrentDesktop: XFCE
>>   DistroRelease: Ubuntu 14.04
>>   HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
>>   IwConfig:
>>    eth0      no wireless extensions.
>>
>>    lo        no wireless extensions.
>>   MachineType: System manufacturer System Product Name
>>   NonfreeKernelModules: nvidia
>>   Package: linux (not installed)
>>   ProcFB:
>>
>>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic
>> root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic
>> acpi=force acpi=off
>>   ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
>>   RelatedPackageVersions:
>>    linux-restricted-modules-3.13.0-32-generic N/A
>>    linux-backports-modules-3.13.0-32-generic  N/A
>>    linux-firmware                             1.127.10
>>   RfKill:
>>    0: hci0: Bluetooth
>>     Soft blocked: no
>>     Hard blocked: no
>>   StagingDrivers: zram
>>   Tags:  trusty staging
>>   Uname: Linux 3.13.0-32-generic x86_64
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev
>> sambashare sudo
>>   _MarkForUpload: True
>>   dmi.bios.date: 12/30/2013
>>   dmi.bios.vendor: American Megatrends Inc.
>>   dmi.bios.version: 4804
>>   dmi.board.asset.tag: To be filled by O.E.M.
>>   dmi.board.name: RAMPAGE IV EXTREME
>>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>>   dmi.board.version: Rev 1.xx
>>   dmi.chassis.asset.tag: Asset-1234567890
>>   dmi.chassis.type: 3
>>   dmi.chassis.vendor: Chassis Manufacture
>>   dmi.chassis.version: Chassis Version
>>   dmi.modalias:
>> dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
>>   dmi.product.name: System Product Name
>>   dmi.product.version: System Version
>>   dmi.sys.vendor: System manufacturer
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+subscriptions
>>
>
>
> --
> Kind regards
>
> Jonners
>

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1400632

Title:
  Can not Shut Down

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have an odd problem here with my Ubuntu installation.  I have logged
  on the Forum, but getting no joy and noticed in the terminal "halt
  --help" a request to contact yourselves for bugs.

  I can not shut down my PC. I have tried the normal shutdown and
  restart keys. I have tried using a terminal and typing

  sudo shutdown now -h

  or

  sudo shutdown now -r

  (for reboot), plus "halt", "poweroff" and "reboot", but none work. It
  starts to shut down. Get a load of text on the screen saying it is
  shutting down and then it stops. I have to press the "hard" reset
  button on the front of the PC and then turn it off at the back before
  it reboots.

  Any ideas, please?
  Any cmd outputs required, please advise.

  It is fully up to date on software updates and running 14.10
  ---
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcFB:

  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic acpi=force acpi=off
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-32-generic N/A
   linux-backports-modules-3.13.0-32-generic  N/A
   linux-firmware                             1.127.10
  RfKill:
   0: hci0: Bluetooth
    Soft blocked: no
    Hard blocked: no
  StagingDrivers: zram
  Tags:  trusty staging
  Uname: Linux 3.13.0-32-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/30/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4804
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: RAMPAGE IV EXTREME
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+subscriptions

References

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