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[Po-Hsu Lin <po-hsu.lin@xxxxxxxxxxxxx>]

Public bug reported:

CID: 201401-14509 Dell Inspiron 3010

The USB3 hub on this system died after resume from suspend.
Error messages could be found in the dmesg output:

$ dmesg | grep xhci
[  222.014935] xhci_hcd 0000:00:10.0: System wakeup enabled by ACPI
[  222.062294] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[  222.122058] xhci_hcd 0000:00:10.0: System wakeup disabled by ACPI
[  222.134306] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[  222.322547] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
[  222.322562] xhci_hcd 0000:00:10.0: WARN: xHC restore state timeout
[  222.322566] xhci_hcd 0000:00:10.0: PCI post-resume error -110!
[  222.322568] xhci_hcd 0000:00:10.0: HC died; cleaning up
[  222.322573] xhci_hcd 0000:00:10.0: HC died; cleaning up
[  228.984071] xhci_hcd 0000:00:10.0: Timeout while waiting for configure endpoint command
[  228.984094] xhci_hcd 0000:00:10.0: Stopped the command ring failed, maybe the host is dead
[  228.984110] xhci_hcd 0000:00:10.0: Host not halted after 16000 microseconds.
[  228.984117] xhci_hcd 0000:00:10.0: Abort command ring failed
[  228.984125] xhci_hcd 0000:00:10.0: HC died; cleaning up

$ lspci -nn | grep 00\:10
00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev ff)

Reboot the system could bring it back.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-43-generic 3.13.0-43.72
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  ubuntu     1635 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Dec 26 06:04:39 2014
HibernationDevice: RESUME=UUID=db110b28-de8a-49b3-9f4d-3947db24f8d9
InstallationDate: Installed on 2014-12-26 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Vostro 20 Model 3010
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=59ed32bd-8858-473a-b407-1f41ce0412fb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-43-generic N/A
 linux-backports-modules-3.13.0-43-generic  N/A
 linux-firmware                             1.127.10
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/22/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd01/22/2014:svnDellInc.:pnVostro20Model3010:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
dmi.product.name: Vostro 20 Model 3010
dmi.sys.vendor: Dell Inc.

** Affects: hwe-next
     Importance: Undecided
         Status: New

** Affects: linux (Ubuntu)
     Importance: Medium
     Assignee: Anthony Wong (anthonywong)
         Status: New


** Tags: 201401-14509 amd64 apport-bug blocks-hwcert taipei-lab trusty

** Attachment added: "dmesg.log"
   https://bugs.launchpad.net/bugs/1405767/+attachment/4287728/+files/dmesg.log

** Also affects: hwe-next
   Importance: Undecided
       Status: New

** Description changed:

  CID: 201401-14509 Dell Inspiron 3010
  
  The USB3 hub on this system died after resume from suspend.
  Error messages could be found in the dmesg output:
  
  $ dmesg | grep xhci
  [  222.014935] xhci_hcd 0000:00:10.0: System wakeup enabled by ACPI
  [  222.062294] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.122058] xhci_hcd 0000:00:10.0: System wakeup disabled by ACPI
  [  222.134306] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.322547] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.322562] xhci_hcd 0000:00:10.0: WARN: xHC restore state timeout
  [  222.322566] xhci_hcd 0000:00:10.0: PCI post-resume error -110!
  [  222.322568] xhci_hcd 0000:00:10.0: HC died; cleaning up
  [  222.322573] xhci_hcd 0000:00:10.0: HC died; cleaning up
  [  228.984071] xhci_hcd 0000:00:10.0: Timeout while waiting for configure endpoint command
  [  228.984094] xhci_hcd 0000:00:10.0: Stopped the command ring failed, maybe the host is dead
  [  228.984110] xhci_hcd 0000:00:10.0: Host not halted after 16000 microseconds.
  [  228.984117] xhci_hcd 0000:00:10.0: Abort command ring failed
  [  228.984125] xhci_hcd 0000:00:10.0: HC died; cleaning up
  
+ $ lspci -nn | grep 00\:10
+ 00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev ff)
+ 
+ Reboot the system could bring it back.
+ 
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-43-generic 3.13.0-43.72
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  ubuntu     1635 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     1635 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Dec 26 06:04:39 2014
  HibernationDevice: RESUME=UUID=db110b28-de8a-49b3-9f4d-3947db24f8d9
  InstallationDate: Installed on 2014-12-26 (0 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Vostro 20 Model 3010
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=59ed32bd-8858-473a-b407-1f41ce0412fb ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-43-generic N/A
-  linux-backports-modules-3.13.0-43-generic  N/A
-  linux-firmware                             1.127.10
+  linux-restricted-modules-3.13.0-43-generic N/A
+  linux-backports-modules-3.13.0-43-generic  N/A
+  linux-firmware                             1.127.10
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/22/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 13
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd01/22/2014:svnDellInc.:pnVostro20Model3010:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
  dmi.product.name: Vostro 20 Model 3010
  dmi.sys.vendor: Dell Inc.

** Summary changed:

- [Dell Inspiron 3010] USB3 hub died after resume from S3
+ [Dell Inspiron 3010] USB3 controller [1022:7814] died after resume from S3

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1405767

Title:
  [Dell Inspiron 3010] USB3 controller [1022:7814] died after resume
  from S3

Status in HWE Next Project:
  New
Status in linux package in Ubuntu:
  New

Bug description:
  CID: 201401-14509 Dell Inspiron 3010

  The USB3 hub on this system died after resume from suspend.
  Error messages could be found in the dmesg output:

  $ dmesg | grep xhci
  [  222.014935] xhci_hcd 0000:00:10.0: System wakeup enabled by ACPI
  [  222.062294] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.122058] xhci_hcd 0000:00:10.0: System wakeup disabled by ACPI
  [  222.134306] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.322547] xhci_hcd 0000:00:10.0: Refused to change power state, currently in D3
  [  222.322562] xhci_hcd 0000:00:10.0: WARN: xHC restore state timeout
  [  222.322566] xhci_hcd 0000:00:10.0: PCI post-resume error -110!
  [  222.322568] xhci_hcd 0000:00:10.0: HC died; cleaning up
  [  222.322573] xhci_hcd 0000:00:10.0: HC died; cleaning up
  [  228.984071] xhci_hcd 0000:00:10.0: Timeout while waiting for configure endpoint command
  [  228.984094] xhci_hcd 0000:00:10.0: Stopped the command ring failed, maybe the host is dead
  [  228.984110] xhci_hcd 0000:00:10.0: Host not halted after 16000 microseconds.
  [  228.984117] xhci_hcd 0000:00:10.0: Abort command ring failed
  [  228.984125] xhci_hcd 0000:00:10.0: HC died; cleaning up

  $ lspci -nn | grep 00\:10
  00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev ff)

  Reboot the system could bring it back.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-43-generic 3.13.0-43.72
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1635 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Dec 26 06:04:39 2014
  HibernationDevice: RESUME=UUID=db110b28-de8a-49b3-9f4d-3947db24f8d9
  InstallationDate: Installed on 2014-12-26 (0 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Vostro 20 Model 3010
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=59ed32bd-8858-473a-b407-1f41ce0412fb ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-43-generic N/A
   linux-backports-modules-3.13.0-43-generic  N/A
   linux-firmware                             1.127.10
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/22/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 13
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd01/22/2014:svnDellInc.:pnVostro20Model3010:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
  dmi.product.name: Vostro 20 Model 3010
  dmi.sys.vendor: Dell Inc.

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