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On 09-10-06 10:25 AM, Jonathan Lange wrote:
Most of you probably know that Launchpad has a system in place called "Community Help Rotation". The idea is that the Canonical Launchpad devs each take a turn at being the front-line support for Launchpad itself. This guarantees that support requests get dealt with, and also that Canonical Launchpad developers are regularly grounded in the same reality as our users. This proposal suggests that we change the Community Help Rotation time slot from being one day per developer per month to one-two weeks per developer per year.
Awesome idea, +1
Any questions? jml
When will we check back on the process to see how well it is meeting it's stated goals, and improve it?
There is a great method from Lean and Project Management called Plan-Do-Check-Act, or PDCA for short. The mail lays out 'P' and 'D' very well, it just needs 'C' ('A' comes later).
Maris
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