lubuntu-qa team mailing list archive

[Phill Whiteside <PhillW@xxxxxxxxxx>]

Hi Guys,

I know for some this is second nature; but for us mere mortals do take a
read of the below.

Regards,

Phill.

---------- Forwarded message ----------
From: Nicholas Skaggs <nicholas.skaggs@xxxxxxxxxxxxx>
Date: 30 August 2012 16:56
Subject: Reporting Bugs
To: Ubuntu QA <ubuntu-qa@xxxxxxxxxxxxxxxx>


 I'm happy to report we're doing excellent work on finding bugs :-) Up
until now, many of our bugs have been filed only against ubiquity, which
then requires someone to manually triage if it's not a ubiquity bug.

Since we know it's important to file the bug properly in order to get the
bug seen and fixed, I worked with one of the ubiquity developers to put
together a handy chart to help you when filing iso tracker bugs. This way,
you can file it against the proper package and increase the odds it will be
seen by the right developers in order to be worked and fixed. With that in
mind, check out an example of what the bug reporting page now looks like:

http://iso.qa.ubuntu.com/qatracker/milestones/219/builds/22117/buginstructions

Additionally, I would encourage all of you to read some of the bugsquad
documentation on reporting bugs;

https://help.ubuntu.com/community/ReportingBugs
https://wiki.ubuntu.com/Bugs/FindRightPackage

Think of this as essential reading for being a better bug reporter :-)
Don't worry! I'm also still learning, and I trust I'm becoming better with
each bug I file. The key is to put forth your best effort each time, and
keep filing bugs. You'll learn as time goes on. Also, note that the
bugsquad maintains an IRC channel as well #ubuntu-bugs, and can help
support you should you run into some specific trouble on filing. As always,
everyone on this list is also here to help.

I hope these instructions clear some of the confusion surrounding what to
do when something breaks during iso testing. Thanks!

Nicholas

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