mahara-contributors team mailing list archive

[Kristina Hoeppner <1557863@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

This would only be an interim solution until the wishlist item of
replying to notifications is possible via email.

We receive a bunch of emails on a daily basis to the noreply email
address from people who simply reply to forum posts and comments via
mail even though it says at the bottom of the each mail that people
shouldn't reply via mail.

We can't switch to just displaying the name of the site as that makes it
really hard for people to identify emails. Maybe one possibility could
be to change the sender / the "From" field to include the sender's name
and the site name, e.g.

Paula Paulsen via Mahara
Petra Petterson via MyPortfolio
Anna Alfonso via iLearn
Percy Perle via ABC Portfolios

Or maybe something else would be better in the sender? I would like to
avoid saying

Paula Paulsen (Do not reply)

because that might be quite offputting and make people wonder why
someone would send a mail but not receive one back.

Another alternative could be to move the "Do not reply" message to the
top (though we might have had that way back when, I'm not quite sure)
and alter it to something along the lines of "Reply to this forum post /
comment" (and link to the page), but still keep the "Unsubscribe" one at
the bottom as it is less important.

** Affects: mahara
     Importance: Wishlist
         Status: Triaged

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https://bugs.launchpad.net/bugs/1557863

Title:
  Change the sender to better show that people shouldn't reply

Status in Mahara:
  Triaged

Bug description:
  This would only be an interim solution until the wishlist item of
  replying to notifications is possible via email.

  We receive a bunch of emails on a daily basis to the noreply email
  address from people who simply reply to forum posts and comments via
  mail even though it says at the bottom of the each mail that people
  shouldn't reply via mail.

  We can't switch to just displaying the name of the site as that makes
  it really hard for people to identify emails. Maybe one possibility
  could be to change the sender / the "From" field to include the
  sender's name and the site name, e.g.

  Paula Paulsen via Mahara
  Petra Petterson via MyPortfolio
  Anna Alfonso via iLearn
  Percy Perle via ABC Portfolios

  Or maybe something else would be better in the sender? I would like to
  avoid saying

  Paula Paulsen (Do not reply)

  because that might be quite offputting and make people wonder why
  someone would send a mail but not receive one back.

  Another alternative could be to move the "Do not reply" message to the
  top (though we might have had that way back when, I'm not quite sure)
  and alter it to something along the lines of "Reply to this forum post
  / comment" (and link to the page), but still keep the "Unsubscribe"
  one at the bottom as it is less important.

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