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Message #63654
[Bug 800511] Re: "Contact Us" emails should only go to institution admins when sent by an institution member
** Tags added: newfeature
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https://bugs.launchpad.net/bugs/800511
Title:
"Contact Us" emails should only go to institution admins when sent by
an institution member
Status in Mahara:
Fix Committed
Bug description:
Any admin on a site receives Contact Us emails. However, in order to
have a better workflow and to know who is doing what, it would be
better if institution admins received only Contact Us messages that
were sent by members of their institution instead of any message. Many
messages may pertain to things that they don't know about and thus
should not receive messages as then nobody feels responsible for them.
Thus:
Contact Us message from logged out user -> Site Admin
Contact Us message from logged in user No institution -> Site Admin
Contact Us message from logged in user with institution -> Institution admin / admins if in multiple institutions
I would propose not to send the latter message to the site admin to
avoid that admins don't know who also got this email / if somebody
else already dealt with this.
I would also update the sentence at the bottom to if possible to make
it clear why they get an email:
YYou receive this message because you are an administrator for the
institution in which this person is a member. This is an auto
generated notification from [site name]. To update your notification
preferences, visit URL.
The same should go for Objectionable Content, and the virus messages.
Though for the latter, the site admin should probably receive all
emails.
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References