mahara-contributors team mailing list archive

[Kristina Hoeppner <800511@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Any admin on a site receives Contact Us emails. However, in order to
have a better workflow and to know who is doing what, it would be better
if institution admins received only Contact Us messages that were sent
by members of their institution instead of any message. Many messages
may pertain to things that they don't know about and thus should not
receive messages as then nobody feels responsible for them.

Thus:
Contact Us message from logged out user -> Site Admin
Contact Us message from logged in user No institution -> Site Admin
Contact Us message from logged in user with institution -> Institution admin / admins if in multiple institutions

I would propose not to send the latter message to the site admin to
avoid that admins don't know who also got this email / if somebody else
already dealt with this.

I would also update the sentence at the bottom to if possible to make it
clear why they get an email:

You receive this message because you are the [site admin / institution
admin for [name of the institution]]. This is an auto generated
notification from [site name]. To update your notification preferences,
visit URL.

The same should go for Objectionable Content, and the virus messages.
Though for the latter, the site admin should probably receive all
emails.

** Affects: mahara
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/800511

Title:
  "Contact Us" emails should only go to institution admins when sent by
  an institution member

Status in Mahara ePortfolio:
  New

Bug description:
  Any admin on a site receives Contact Us emails. However, in order to
  have a better workflow and to know who is doing what, it would be
  better if institution admins received only Contact Us messages that
  were sent by members of their institution instead of any message. Many
  messages may pertain to things that they don't know about and thus
  should not receive messages as then nobody feels responsible for them.

  Thus:
  Contact Us message from logged out user -> Site Admin
  Contact Us message from logged in user No institution -> Site Admin
  Contact Us message from logged in user with institution -> Institution admin / admins if in multiple institutions

  I would propose not to send the latter message to the site admin to
  avoid that admins don't know who also got this email / if somebody
  else already dealt with this.

  I would also update the sentence at the bottom to if possible to make
  it clear why they get an email:

  You receive this message because you are the [site admin / institution
  admin for [name of the institution]]. This is an auto generated
  notification from [site name]. To update your notification
  preferences, visit URL.

  The same should go for Objectionable Content, and the virus messages.
  Though for the latter, the site admin should probably receive all
  emails.

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