Re: [Ayatana] Question about Bug Reporting Tools in Ubuntu, from a design perspective...

On Wed, Oct 7, 2009 at 6:15 PM, ajmctaggart <ajmctaggart@xxxxxxxxx> wrote:

I'm so pleased that this topic interests others than myself. I too agree that integration and blending browser activities with our desktops are the way to go moving forward.

For lack of better tools right now (I need to finish my assignment for my class this evening!)

So, right now we have the "crash report detected" in Notifications area user clicks,
Moves to Kernel Problem Window (In my case)
User decides to report
Moves to Apport to collect data
User Can now either have already input Launchpad credentials into System>Preferences>Bug Reporting or is prompted now
(will need to decide how to also send this data to the Kernel team if that option would still exist in the updated version)
May ask what user was doing, may give a place to add further comments
Submit

Now, how is the duplication of bugs handled in Launchpad? Does a basic browser window open up so the user can compare to other bugs? In my opinion, since the system is in fact creating the "subject" of the bug, couldn't most bugs be grouped by those "subject" lines and system specs (amd64, Intel graphics, etc.)? That may not make this system better for the dev side, although it certainly would be a step in the right direction...

-Anthony

On Wed, Oct 7, 2009 at 5:23 PM, Scott Kitterman <scott@xxxxxxxxxxxxx> wrote:

On Thu, 8 Oct 2009 01:32:50 +0200 Alex Lourie <djay.il@gmail.com> wrote:
>On Wed, Oct 7, 2009 at 10:55 PM, Mark Shuttleworth <mark@xxxxxxxxxx> wrote:
>
>> ajmctaggart wrote:
>>
>> My question is this, why do we need to login to Launchpad through our web
>> browser to report these bugs? I feel it is extremely disruptive,
especially
>> when something non-essential crashes and Ubuntu asks if I'd like to file
a
>> bug. Of course I'd like to file a bug! That's what I am supposed to do,
>> correct? But this practice makes my work-flow crippled, and it takes
quite
>> a bit more time than a built in submittal tool. Over the past three
days,
>> I've gotten tired booting my machine, logging in, something crashes, bug
>> report needs to be filed, now I have to go to Firefox. For goodness
sake, I
>> just need to get into a pdf for work or school! Now that I'm on the
>> web...hmm, work or browsing? :) Of course, maybe this is just a poor
>> example of me trying to get out of work, but I think you get the point.
>>
>> From what I can see, this system function is about 85% darn near perfect.
>> That last 15% is how the bug is actually placed in the system. Is anyone
>> interested in creating a bug reporting mechanism or interface for
Launchpad
>> that allows a user to submit his Launchpad I.D. and password, and NOT
have
>> to be moved to firefox to finish the bug submission?
>>
>>
>> It's a damn good question! In general, the meme of "desktop apps talking
>> natively to LP" is very cool. We want the Software Center to be able to
>> automatically add PPA's you're subscribed to, for example.
>>
>> The Ubuntu One guys should be delivering an API which lets an app get
>> credentials in LP without going via the web. Elliot Murphy would be able
to
>> connect us to the right person on that team.
>>
>> Those credentials could then be used to complete the bug submission,
>> without hitting the web browser at all.
>>
>> Mark
>>
>>
>
>I think that I am going different route than intended, but should such
>integration end with bug submissions? What about asking questions with sort
>of a GUI interface to Launchpad Answers directly without a browser?
>
>How about my launchpad account would be a Jabber account as well? So I
could
>"chat" with any other Launchpad user using Empathy and already configured
>user/password?
>
>How about my launchpad account would be a StatusNet account as well and I
>could participate in real time communications over Launchpad?
>
>It would be also interesting, for example, if I could get notification that
>a bug I've been subscribed to is closed, without hitting the browser.
>

https://launchpad.net/leonov

Scott K

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