openerp-community team mailing list archive

[Houssine BAKKALI <houssine.bakkali@xxxxxxxxx>]

Hi,

We have a service desk module(based on ITIL) that has been developped
during an internship on 6.1.

I've ported it on 7.0 but not passed it under heavy test yet.

So if you want to try it, I plan to work on it this weekend so if you have
bugs feeback I could fix it first.

Sorry I didn't create a launchpad for our dev yet so it's in attachment.

Houssine


2014/1/17 W. Martin Borgert <debacle@xxxxxxxxxx>

> On 2014-01-17 00:27, shazz0020 wrote:
> > does this module support E-mail stuffs too?
> > i would like to receive & sending e-mails to  customer against the
> > complaint/issue.
> > example
> > customer sends an email to my company raising issue. Ticket is generated
> and
> > later feedback is sent to customer.
>
> Yes, this works with either "Project -> Issues", or, maybe more
> in line with your problem, "Sales -> Helpdesk and Support".
> It has some very nice features, such as using the message id to
> append later messages to the same issue.
> OTOH, at least in v7, there are still some rough edges:
>
>  - HTML messages (unfortunately very common these days) are a
>    mess in the web interface.
>
>  - attachments such as pictures, must be downloaded first and
>    shown in an external viewer, because the MIME type is not set
>    (or set wrongly)
>
>  - there are some problems in the send email function
>
> Maybe this is already solved in v8, I have to check.
>
> Compared to Trac + email2trac, which I've been using before, it
> has both advantages and disadvantages. The single most pressing
> point, which makes me think about returning to Trac is the
> missing full-text search search in project issues and helpdesk.
> Also, the Trac user interface is much cleaner and featureful in
> respect to ticket query.
>
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Attachment: servicedesk.zip
Description: Zip archive