openerp-community team mailing list archive

[Houssine BAKKALI <houssine.bakkali@xxxxxxxxx>]

I'm not a partner and here are the blocking point that did make sell
partner contract experienced on ongoing partner contract :

- the never merged patches while we upgrade the servers every month, we
found that some reported bugs have been reported 4 months ago. We spent
time(investigated, reporting the bug and applying the patch) and charge the
customer for this time while it should has been avoid if the patch was
merged on the code.
- the never ending story about explaining a bug and the way to reproduce
it(event if sometime it's just obvious) to support
- the never merged patches provided for bug we met and fixed
- the selling users warranty per pack : sellling a new contract of 10
users. Let's say you get the half of the price, selling 3 more users you
just get nothing on these three new contract
- the impossibility the get a pack of 100 or 200 users and distribute it on
different databases while paying for all the users.

if we don't complain about the included services in an Entreprise contract
there is a big issue with the quality and the unflexibility.

So for us, this is a blocking issue and for now a no go for suscribing as
Partner and selling entreprise contract... But we see a wiling to change
and maybe to improve this from OpenERP... So we still waiting and seeing it
the shadow...




2014-02-25 21:04 GMT+01:00 Ray Carnes - Implementation Strategy <
rcarnes@xxxxxxxxxxxxxxxxxxx>:

> At Ursa, we have not agreed to help a single customer who HAS NOT also
> agreed to purchase the warranty.
>
>
>
> We question the long term success of those customers who don't see this as
> a requirement.  We just don't see how we can make them successful if we
> don't have a warranty to fall back on - we can't even upgrade them - so
> that isn't much help to them.   Also, why 'take' from the ecosystem without
> 'giving' something back.
>
>
>
> All of our customers understand that EVERYONE needs to make money.
>
>
>
> (USA market - I understand in other markets the price is seen as having
> different value)
>
>
>
> Ray.
>
>
>
> *From:* Openerp-community [mailto:openerp-community-bounces+rcarnes=
> ursainfosystems.com@xxxxxxxxxxxxxxxxxxx] *On Behalf Of *Nhomar Hernández
> *Sent:* Tuesday, February 25, 2014 11:52 AM
> *To:* Fabien Pinckaers
> *Cc:* OpenERP Community
>
> *Subject:* Re: [Openerp-community] About OpenERP Enterprise contract
> value...
>
>
>
>
>
> 2014-02-25 12:43 GMT-06:00 Fabien Pinckaers <fp@xxxxxxxxxxx>:
>
> Things that could work but I would like to avoid:
>   - don't release bugfixes publicly (only for customers)
>   - don't release new developments (an open core strategy), e.g. we
> invest to clean accounting and we charge for these modules in v8.
>   - skip the partner and sell directly (at least for bad partners)
>   - stop partnership with partners that don't generate revenues but
> costs us money
>
>
> This points are the correct point to discuss, because a lot of people
> don't understand that push in the wrong direction (stoping or even don't
> include OpenERP services in them contracts) is push to these "Must Avoid
> points", every single analysis with the Normal Commercial Points of view
> brings to these conclusions, and in the "OpenERP World" it can bring more
> problems than solutions, even to the best ones.
>
>
>
> I prefer help to understand the people the value of the offer before
> encourage people to avoid some costs that the customer "MUST" pay.
>
>
>
> I remark the "must" because a lot of people want to avoid this costs for
> one reason or another and at the end of the day it is more dangerous than
> beneficial, and the customer WILL pay it in one way or another at the end
> of the day, Why not be more transparent with them?.
>
>
>
> In our side numbers are not as good as you point "yet" but I must accept i
> made some mistakes too in the past!, it should help a lot some strategy
> documentation to everybody to follow a better explained roadmap.
>
>
>
> One of things you should try to do is "Coach" partners in the usage
> efficiently of the Enterprise (and all services), it can bring a real good
> value to your offer, and avoid misunderstood in the middle, even old
> partners that are in ready stage yet, is so probable is because they don't
> understand the model and/or the added value and how efficiently use it.
>
>
> Another thing is the "God Father approach" which means, may be these 30%
> of partners can find a clear and transparent way to help the other 30% of
> partners to make money (it is just an Idea).
>
>
>
> Even the bigger ones will have big issues sometimes, because the
> perception must be pointed to build "Long term relations with end-users"
> THROUGH a "Long term relation with partners", this message must to be clear
> and absolutely obvious for everybody to avoid misunderstood in the middle.
>
>
>
> I will make more comments around other points by point to don't mix
> arguments.
>
>
>
> +1 Fabien kudos for your email
>
> --
> --------------------
> Saludos Cordiales
>
> Nhomar G. Hernandez M.
> +58-414-4110269
> Skype: nhomar00
> Web-Blog: http://geronimo.com.ve
> Servicios IT: http://vauxoo.com
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> Correos:
> nhomar@xxxxxxxxxxxxxx
> nhomar@xxxxxxxxxx
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>
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