openerp-india team mailing list archive

["Ravish\(OpenERP\)" <1021226@xxxxxxxxxxxxxxxxxx>]

** Changed in: openobject-addons
   Importance: Undecided => Medium

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)

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https://bugs.launchpad.net/bugs/1021226

Title:
  can't escalate Helpdesk Requests

Status in OpenERP Addons (modules):
  Fix Committed

Bug description:
  on runbot (Build 13014) [addons(6979) ,web(2676) and server(4230)]
  db_name -> trunk_12849_all

  Step ----<>|:

  open Helpdesk view and escalate it

  traceback
  ===========
  File "/home/odoo/runbot/static/openerp-dev-trunk-13014/server/openerp/osv/osv.py", line 121, in wrapper
      return f(self, dbname, *args, **kwargs)
    File "/home/odoo/runbot/static/openerp-dev-trunk-13014/server/openerp/osv/osv.py", line 176, in execute
      res = self.execute_cr(cr, uid, obj, method, *args, **kw)
    File "/home/odoo/runbot/static/openerp-dev-trunk-13014/server/openerp/addons/audittrail/audittrail.py", line 494, in execute_cr
      return fct_src(cr, uid, model, method, *args, **kw)
    File "/home/odoo/runbot/static/openerp-dev-trunk-13014/server/openerp/osv/osv.py", line 164, in execute_cr
      return getattr(object, method)(cr, uid, *args, **kw)
  AttributeError: 'crm.helpdesk' object has no attribute 'case_escalate'

  
  Thanks,
  Mayur

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