openerp-india team mailing list archive

[Wiz_KeeD <1031918@xxxxxxxxxxxxxxxxxx>]

** Description changed:

  Environment:
  Ubuntu 12.04 LTS
  Openerp 6.1 (Server RevNo: 4250 | Addons RevNo: 6897)
  Fresh install
  Installed Modules:
  
  - CRM
  - CRM Helpdesk
  - Automated Rules (base_action_rule)
  
  Configured email gateway to create a new helpdesk object
  Configured automated action to set the state to 'In Progress'
  
  Every email received through that gateway creates a helpdesk object and
  the automated action sets it to In Progress (tried several, 3-4)
  
  Upon server restart (ctrl+c, ./openerp-server -c config-file.conf)
  
  Objects get created but the automatic action does not fire anymore and
  it was left untouched
  
  And on this particular video that i've attached it didn't even set the
  responsable user to Administrator (in the previous examples it did)
  which only leads me to the conclusion that there are several bugs in the
- helpdesk module...
+ automated actions module...

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https://bugs.launchpad.net/bugs/1031918

Title:
  Automated actions stop working after server restart in crm_helpdesk

Status in OpenERP Addons (modules):
  New

Bug description:
  Environment:
  Ubuntu 12.04 LTS
  Openerp 6.1 (Server RevNo: 4250 | Addons RevNo: 6897)
  Fresh install
  Installed Modules:

  - CRM
  - CRM Helpdesk
  - Automated Rules (base_action_rule)

  Configured email gateway to create a new helpdesk object
  Configured automated action to set the state to 'In Progress'

  Every email received through that gateway creates a helpdesk object
  and the automated action sets it to In Progress (tried several, 3-4)

  Upon server restart (ctrl+c, ./openerp-server -c config-file.conf)

  Objects get created but the automatic action does not fire anymore and
  it was left untouched

  And on this particular video that i've attached it didn't even set the
  responsable user to Administrator (in the previous examples it did)
  which only leads me to the conclusion that there are several bugs in
  the automated actions module...

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