openerp-india team mailing list archive

[Wiz_KeeD <1031918@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Environment:
Ubuntu 12.04 LTS
Openerp 6.1 (Server RevNo: 4250 | Addons RevNo: 6897)
Fresh install
Installed Modules:

- CRM
- CRM Helpdesk
- Automated Rules (base_action_rule)

Configured email gateway to create a new helpdesk object
Configured automated action to set the state to 'In Progress'

Every email received through that gateway creates a helpdesk object and
the automated action sets it to In Progress (tried several, 3-4)

Upon server restart (ctrl+c, ./openerp-server -c config-file.conf)

Objects get created but the automatic action does not fire anymore and
it was left untouched

And on this particular video that i've attached it didn't even set the
responsable user to Administrator (in the previous examples it did)
which only leads me to the conclusion that there are several bugs in the
helpdesk module...

** Affects: openobject-addons
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1031918

Title:
  Automated actions stop working after server restart in crm_helpdesk

Status in OpenERP Addons (modules):
  New

Bug description:
  Environment:
  Ubuntu 12.04 LTS
  Openerp 6.1 (Server RevNo: 4250 | Addons RevNo: 6897)
  Fresh install
  Installed Modules:

  - CRM
  - CRM Helpdesk
  - Automated Rules (base_action_rule)

  Configured email gateway to create a new helpdesk object
  Configured automated action to set the state to 'In Progress'

  Every email received through that gateway creates a helpdesk object
  and the automated action sets it to In Progress (tried several, 3-4)

  Upon server restart (ctrl+c, ./openerp-server -c config-file.conf)

  Objects get created but the automatic action does not fire anymore and
  it was left untouched

  And on this particular video that i've attached it didn't even set the
  responsable user to Administrator (in the previous examples it did)
  which only leads me to the conclusion that there are several bugs in
  the helpdesk module...

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