openerp-india team mailing list archive

[GrtSrkn <1085377@xxxxxxxxxxxxxxxxxx>]

Hello,

I've tested this after applying the merge. The order can now be
invoiced, only one problem, all products are listed on order to be
invoiced. the returned product is not removed and can be removed any
more.

When you start at this point a new return of products it seems that the
system knows that there was previously a returned product, it doesn't
show on the list which is correct from that point of view.

So in case products are delivered, but not yet invoiced it is tricky to
allow returning products partly. When the invoice is being made, you
will get an invoice of the original order now...

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https://bugs.launchpad.net/bugs/1085377

Title:
  Returning 1 product of many causes order invoice control to Not
  Applicable

Status in OpenERP Addons (modules):
  Fix Committed

Bug description:
  Hello,

  Something what happens frequently is that customers return products
  from your order. Try to simulate this, tested also on the latest
  trunk.

  (Build 889)
  server (4625)
  addons (8176)
  web (3543)

  When I speak of sales order I mean an order with for example 3
  different products in one order.

  - Make an order for customer and deliver it without invoicing it, or when using the delivery with grouped invoicing active.
  - Order is in status deliverd, to be invoiced
  - Return 1 product on that order, accept the goods back into your warehouse. Return it without invoicing/refund (logical because the original order is not yet invoiced)
  - Product get's back into your warehouse
  - The original order is changed from To be invoiced to Not Applicable !!! Details of this order is still delivered with all products. However the order can't be invoiced any more.

  When order is invoiced right after delivery there is no problem, the
  retured product can be returned with invoicing/refund. When you choose
  this method always this could be a solution, but the original order
  should be invoiceable for the complete delivery. Which is not possible
  once you have returned products. (This is however correct when you
  return an order completely)

  An other solution could be to not change the invoice control from To
  be invoiced to Not Applicable but only the order line of the returned
  product from delivered to returned/cancelled.

  For not loosing sight on ongoing orders I asume that it is more safe
  to always invoice the complete original order, and use the refund
  option while returning only a few products out of a group of products.

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