openerp-india team mailing list archive

[GrtSrkn <1085377@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Hello,

Something what happens frequently is that customers return products from
your order. Try to simulate this, tested also on the latest trunk.

(Build 889)
server (4625)
addons (8176)
web (3543)

When I speak of sales order I mean an order with for example 3 different
products in one order.

- Make an order for customer and deliver it without invoicing it, or when using the delivery with grouped invoicing active.
- Order is in status deliverd, to be invoiced
- Return 1 product on that order, accept the goods back into your warehouse. Return it without invoicing/refund (logical because the original order is not yet invoiced)
- Product get's back into your warehouse
- The original order is changed from To be invoiced to Not Applicable !!! Details of this order is still delivered with all products. However the order can't be invoiced any more.

When order is invoiced right after delivery there is no problem, the
retured product can be returned with invoicing/refund. When you choose
this method always this could be a solution, but the original order
should be invoiceable for the complete delivery. Which is not possible
once you have returned products. (This is however correct when you
return an order completely)

An other solution could be to not change the invoice control from To be
invoiced to Not Applicable but only the order line of the returned
product from delivered to returned/cancelled.

For not loosing sight on ongoing orders I asume that it is more safe to
always invoice the complete original order, and use the refund option
while returning only a few products out of a group of products.

** Affects: openobject-addons
     Importance: Undecided
         Status: New

** Attachment added: "Not Applicable while only a part of products are returned"
   https://bugs.launchpad.net/bugs/1085377/+attachment/3448891/+files/Delivery%20Orders%20-%20OpenERP-113603.png

-- 
You received this bug notification because you are a member of OpenERP
Indian Team, which is subscribed to OpenERP Addons.
https://bugs.launchpad.net/bugs/1085377

Title:
  Returning 1 product of many causes order invoice control to Not
  Applicable

Status in OpenERP Addons (modules):
  New

Bug description:
  Hello,

  Something what happens frequently is that customers return products
  from your order. Try to simulate this, tested also on the latest
  trunk.

  (Build 889)
  server (4625)
  addons (8176)
  web (3543)

  When I speak of sales order I mean an order with for example 3
  different products in one order.

  - Make an order for customer and deliver it without invoicing it, or when using the delivery with grouped invoicing active.
  - Order is in status deliverd, to be invoiced
  - Return 1 product on that order, accept the goods back into your warehouse. Return it without invoicing/refund (logical because the original order is not yet invoiced)
  - Product get's back into your warehouse
  - The original order is changed from To be invoiced to Not Applicable !!! Details of this order is still delivered with all products. However the order can't be invoiced any more.

  When order is invoiced right after delivery there is no problem, the
  retured product can be returned with invoicing/refund. When you choose
  this method always this could be a solution, but the original order
  should be invoiceable for the complete delivery. Which is not possible
  once you have returned products. (This is however correct when you
  return an order completely)

  An other solution could be to not change the invoice control from To
  be invoiced to Not Applicable but only the order line of the returned
  product from delivered to returned/cancelled.

  For not loosing sight on ongoing orders I asume that it is more safe
  to always invoice the complete original order, and use the refund
  option while returning only a few products out of a group of products.

To manage notifications about this bug go to:
https://bugs.launchpad.net/openobject-addons/+bug/1085377/+subscriptions