openerp-india team mailing list archive

[Angelos Sfakianakis <angelos.sfakianakis@xxxxxxxxx>]

Public bug reported:

I am running Ubuntu 13.04 since June. There seems to be a persistent problem with Empathy and Ubuntu Online Accounts. On a clean installation of the OS, you can authenticate your Facebook account normally. After about half a month, you usually need to re-authorise your Online Accounts.
In the old Gnome Online Accounts, everything worked well. At the moment, random authorisation requests emerge. Most of them are reset after a Computer restart; in some cases, though, Empathy seems to stuck even after the User performs an authorisation. The Plugin for the Unity Menu that displays posts from the News Feed works fine, so does Shotwell. Only Empathy refuses to show the Contact list and connect to Facebook.
To be more specific it displays this message: "Facebook account requires authorisation". However, when you open the Online Accounts, there is no relevant notice! I have tried removing and resetting the Account, I removed Ubuntu app from Facebook, I reinstalled (apt-get purge, apt-get install) Empathy, Facebook Account Plugin, Ubuntu Online Accounts and cleaned up all data using Bleachbit! Even deleting the account doesn't fix the problem.
I noticed through Seahorse that every time you authorise an account, the Authorisation Token Name changes (e.g. from "Ubuntu Online Account: id 3-1" to "Ubuntu Online Account: id 4-1). What is more, there are two entries for Facebook! One that contains my Password, and another one that what seems to be a generated Key. Maybe Empathy mixes up the names, because the problem occurs only after a re-authorisation.

I'm running Empathy 3.6.4 on Ubuntu 13.04 32bit. The problem occurs on
both 32bit and 64bit versions of Ubuntu. I did some research and found
out that Ubuntu Online Accounts and Empathy has been unstable for some
time now.

It is not very easy to reproduce the issue, as it may take some time.
However, once it occurs, there seems to be no return. Simply use a
Facebook Account in UOA with 2-Step Verification enabled. Originally,
you will be able to connect normally, after entering your password and
generated code. After some time (usually right after 15 days, when a re-
authorisation is normally needed) you will not be able to access
Facebook Chat from Empathy with that account again, no matter how many
times you re-authorise it or even if you delete it and re-add it!

As I've seen on the Web, similar problems affect a significant number of
Users! Please, spend some time in fixing the UOA; its being so annoying
acts as a deterrent from Ubuntu... And this is a pity, because - in my
opinion - it is currently the best Linux Distribution out there.

Thanks in Advance!!! :D

** Affects: empathy
     Importance: Undecided
         Status: New

** Affects: ubuntu
     Importance: Undecided
         Status: New


** Tags: authorisation empathy ubuntu uoa

** Project changed: openobject-addons => empathy

** Also affects: ubuntu
   Importance: Undecided
       Status: New

-- 
You received this bug notification because you are a member of OpenERP
Indian Team, which is subscribed to OpenERP Addons.
https://bugs.launchpad.net/bugs/1223022

Title:
  Empathy requires authorisation for Facebook repeatedly

Status in Chat app, and Telepathy user interface:
  New
Status in Ubuntu:
  New

Bug description:
  I am running Ubuntu 13.04 since June. There seems to be a persistent problem with Empathy and Ubuntu Online Accounts. On a clean installation of the OS, you can authenticate your Facebook account normally. After about half a month, you usually need to re-authorise your Online Accounts.
  In the old Gnome Online Accounts, everything worked well. At the moment, random authorisation requests emerge. Most of them are reset after a Computer restart; in some cases, though, Empathy seems to stuck even after the User performs an authorisation. The Plugin for the Unity Menu that displays posts from the News Feed works fine, so does Shotwell. Only Empathy refuses to show the Contact list and connect to Facebook.
  To be more specific it displays this message: "Facebook account requires authorisation". However, when you open the Online Accounts, there is no relevant notice! I have tried removing and resetting the Account, I removed Ubuntu app from Facebook, I reinstalled (apt-get purge, apt-get install) Empathy, Facebook Account Plugin, Ubuntu Online Accounts and cleaned up all data using Bleachbit! Even deleting the account doesn't fix the problem.
  I noticed through Seahorse that every time you authorise an account, the Authorisation Token Name changes (e.g. from "Ubuntu Online Account: id 3-1" to "Ubuntu Online Account: id 4-1). What is more, there are two entries for Facebook! One that contains my Password, and another one that what seems to be a generated Key. Maybe Empathy mixes up the names, because the problem occurs only after a re-authorisation.

  I'm running Empathy 3.6.4 on Ubuntu 13.04 32bit. The problem occurs on
  both 32bit and 64bit versions of Ubuntu. I did some research and found
  out that Ubuntu Online Accounts and Empathy has been unstable for some
  time now.

  It is not very easy to reproduce the issue, as it may take some time.
  However, once it occurs, there seems to be no return. Simply use a
  Facebook Account in UOA with 2-Step Verification enabled. Originally,
  you will be able to connect normally, after entering your password and
  generated code. After some time (usually right after 15 days, when a
  re-authorisation is normally needed) you will not be able to access
  Facebook Chat from Empathy with that account again, no matter how many
  times you re-authorise it or even if you delete it and re-add it!

  As I've seen on the Web, similar problems affect a significant number
  of Users! Please, spend some time in fixing the UOA; its being so
  annoying acts as a deterrent from Ubuntu... And this is a pity,
  because - in my opinion - it is currently the best Linux Distribution
  out there.

  Thanks in Advance!!! :D

To manage notifications about this bug go to:
https://bugs.launchpad.net/empathy/+bug/1223022/+subscriptions