openerp-india team mailing list archive

[Rodrigo Rodrigues da Silva <rsilva@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Currently OpenERP (7, at least) adds any partner that replies to or is
CC'd on an e-mail related to a document automatically. I couldn't find
any configuration related to this.

This functional bug leads to the classic problem of "someone should not
have received that e-mail".

Here is a use case:

0. Customer Charlie sends an e-mail to support@xxxxxxxxxxxxxx
1. OpenERP fetches the e-mail and creates a crm_helpdesk (in this case, could be anything else) document
2. Support staff Sally replies (from her e-mail client) to Charlie (at this point, Charlie is automatically and silently added as a follower of the document)
3. Charlie replies to Sally, but also CC'ing manager Mark (at this point, Mark is automatically and silently added as follower of the OERP document)
4. Mark forwards to director Dick, removing Charlie and Sally from the recipients. (at this point, OpenERP fetches the message that Mark sent to Dick - and every other reply on the private conversation - matches it with the document, and sends it to all followers: ouch! Obviously I expected that only Mark and Dick got the messages).

This undesired situation could be avoided in many different ways and is
obviously caused by a conjunction of factors. Although, IMHO partners
being added automatically and silently as followers is the key point
here. Since there is no clear boundary between internal and external
communication, not to mention that people replying to a message are not
necessarily aware of who is receiving the reply, adding someone as the
follower of a document should be something to be done explicitly and
only by people with appropriate permission to do that.

Of course this could be avoided by e-mail clients removing appropriate
headers, and so, but OpenERP must not rely on weak assumptions like
that.

Maybe this is not a bug /per se/, but since there is no longer a forum I
think this is the appropriate place to discuss this issue and come to a
solution.

This question on help.openerp.com reports a similar case:

http://help.openerp.com/question/25601/how-to-stop-openerp-from-adding-
partner-as-followers-automatically/

OpenERP version: 7.0-20131002-231025-1 (from .deb nightly repo)

** Affects: openobject-addons
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1237470

Title:
  Do not add followers to document automatically

Status in OpenERP Addons (modules):
  New

Bug description:
  Currently OpenERP (7, at least) adds any partner that replies to or is
  CC'd on an e-mail related to a document automatically. I couldn't find
  any configuration related to this.

  This functional bug leads to the classic problem of "someone should
  not have received that e-mail".

  Here is a use case:

  0. Customer Charlie sends an e-mail to support@xxxxxxxxxxxxxx
  1. OpenERP fetches the e-mail and creates a crm_helpdesk (in this case, could be anything else) document
  2. Support staff Sally replies (from her e-mail client) to Charlie (at this point, Charlie is automatically and silently added as a follower of the document)
  3. Charlie replies to Sally, but also CC'ing manager Mark (at this point, Mark is automatically and silently added as follower of the OERP document)
  4. Mark forwards to director Dick, removing Charlie and Sally from the recipients. (at this point, OpenERP fetches the message that Mark sent to Dick - and every other reply on the private conversation - matches it with the document, and sends it to all followers: ouch! Obviously I expected that only Mark and Dick got the messages).

  This undesired situation could be avoided in many different ways and
  is obviously caused by a conjunction of factors. Although, IMHO
  partners being added automatically and silently as followers is the
  key point here. Since there is no clear boundary between internal and
  external communication, not to mention that people replying to a
  message are not necessarily aware of who is receiving the reply,
  adding someone as the follower of a document should be something to be
  done explicitly and only by people with appropriate permission to do
  that.

  Of course this could be avoided by e-mail clients removing appropriate
  headers, and so, but OpenERP must not rely on weak assumptions like
  that.

  Maybe this is not a bug /per se/, but since there is no longer a forum
  I think this is the appropriate place to discuss this issue and come
  to a solution.

  This question on help.openerp.com reports a similar case:

  http://help.openerp.com/question/25601/how-to-stop-openerp-from-
  adding-partner-as-followers-automatically/

  OpenERP version: 7.0-20131002-231025-1 (from .deb nightly repo)

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