openstack team mailing list archive

["Jordan Rinke" <jordan@xxxxxxxxxxxxx>]

Yeah... I misunderstood the process and where we were / some direction I received and I implemented the forums before it was fully decided. Once I did that Stephen put out the announcement at my request believing that everything was set and ready to go.

I totally take the blame for executing something that wasn't actually ready to go from a community consensus stand point and I apologize.

-----Original Message-----
From: "Vishvananda Ishaya" <vishvananda@xxxxxxxxx>
Sent: Tuesday, May 3, 2011 6:17pm
To: "Paul Voccio" <paul.voccio@xxxxxxxxxxxxx>
Cc: "Jordan Rinke" <jordan@xxxxxxxxxxxxx>, "Everett Toews" <everett.toews@xxxxxxxxx>, "openstack@xxxxxxxxxxxxxxxxxxx" <openstack@xxxxxxxxxxxxxxxxxxx>
Subject: Re: [Openstack] Creating a forum

I just brought that up in the release meeting.  It is on the agenda for the PPB to discuss on Thursday.

Vish

On May 3, 2011, at 3:09 PM, Paul Voccio wrote:

> Are these really the "official" openstack forums? I didn't get the
> impression that this was settled. Didn't we bypass some processes here?
> 
> On 5/3/11 2:49 PM, "Jordan Rinke" <jordan@xxxxxxxxxxxxx> wrote:
> 
>> Ladies and Gentlemen... welcome to the official OpenStack Forums!
>> 
>> http://forums.openstack.org
>> 
>> Work in progress so feel free to join and post up any comments about the
>> forum etc.
>> 
>> -----Original Message-----
>> From: "Everett Toews" <everett.toews@xxxxxxxxx>
>> Sent: Tuesday, May 3, 2011 1:22pm
>> To: "Anne Gentle" <anne@xxxxxxxxxxxxx>
>> Cc: "Jordan Rinke" <jordan@xxxxxxxxxxxxx>, openstack@xxxxxxxxxxxxxxxxxxx
>> Subject: Re: [Openstack] Creating a forum
>> 
>> Regarding your StackExchange questions Anne.
>> 
>> For an Open Source StackExchange-like site OSQA (http://www.osqa.net/)
>> could
>> be used.
>> 
>> For StackExchange itself it's free as in beer (
>> http://area51.stackexchange.com/faq).
>> 
>> "How much does Stack Exchange cost?
>> 
>> Creating a Stack Exchange site is free. Using a Stack Exchange site is
>> free. The Creative Commons licenseguarantees that questions and answers
>> are
>> free to access, free to use and re-use (with attribution), and free to
>> shareŠ forever."
>> 
>> Everett
>> 
>> On Tue, May 3, 2011 at 10:48 AM, Anne Gentle <anne@xxxxxxxxxxxxx> wrote:
>> 
>>> Hey all, thanks for asking for my input. :)
>>> 
>>> A few months ago, I said it's too early. This month, I do sense a need
>>> for
>>> community support, based on questions I see on the docs site and the
>>> types
>>> of questions in Launchpad Answers.
>>> 
>>> I think we're getting to a real user community and it would be good
>>> timing
>>> to start a forum, so I say yes, with the request that we have strong
>>> guides.
>>> Jordan and Ron can be our one-percenter guys, the ones who are helpful
>>> and
>>> responsive. We'll need other one-percenters. Vish has done a _great_ job
>>> responding to Launchpad Answers. It's getting to be really helpful. But
>>> it's
>>> not quite a forum. And it's not about the tool, it's about being
>>> responsive,
>>> right?
>>> 
>>> I don't want to weigh in too heavily on a tools discussion, because it's
>>> more about the community and people than a tool. The responses here
>>> seem to
>>> indicate that sys admins would lean towards forums. I personally like
>>> the
>>> Stack Exchange style sites for building a reputation which motivates
>>> participation if done well. However, OpenStack is not a big enough draw
>>> for
>>> them to be a "Top Network Site" like Ubuntu. And the tool is certainly
>>> not
>>> open source. I don't honestly know pricing or licensing or availability
>>> of a
>>> standalone Stack Exchange site. Does anyone have details there? That
>>> info
>>> might help with the tools discussion.
>>> 
>>> My main point is that I'd like to ensure responsiveness, so we don't
>>> have
>>> empty restaurant syndrome in a forum-like support site. The people who
>>> will
>>> be most responsive to users and adopters should probably weigh in on the
>>> tools discussion. Devs won't need to monitor the admin community support
>>> site once we get a core group of admins running OpenStack and helping
>>> others.
>>> 
>>> So that's my current thinking.
>>> Anne
>>> 
>>> 
>>> 
>>> On Tue, May 3, 2011 at 9:36 AM, Jordan Rinke <jordan@xxxxxxxxxxxxx>
>>> wrote:
>>> 
>>>> Interesting because Ron very specifically mentioned being able to find
>>>> useful and relevant information on the Ubuntu forums without bothering
>>>> devs
>>>> at the beginning of this discussion (which Soren then noted as an
>>>> excellent
>>>> point).
>>>> 
>>>> We don't have an extended answer from Anne yet, but she did vote Yes on
>>>> the
>>>> survey (unless someone else used her name since there is no real auth).
>>>> 
>>>> -----Original Message-----
>>>> From: Thierry Carrez [mailto:thierry@xxxxxxxxxxxxx]
>>>> Sent: Tuesday, May 03, 2011 9:27 AM
>>>> To: Jordan Rinke
>>>> Cc: openstack@xxxxxxxxxxxxxxxxxxx
>>>> Subject: Re: [Openstack] Creating a forum
>>>> 
>>>> Jordan Rinke wrote:
>>>>> I think a purely QnA site misses the mark a little, that style is
>>>>> great for a very specific question (And the OSQnA stuff Everett
>>>> linked
>>>>> looks great) but I think a lot of users are lacking the knowledge to
>>>>> ask a very specific question just yet. So maybe it is that we need a
>>>>> place for random discussion, but that can also specifically answer a
>>>> question as well.
>>>> 
>>>> If you take Ubuntu (arguably one of the largest software-related
>>>> forums in
>>>> the world), the forums are completely ignored by developers, so it
>>>> relies
>>>> on
>>>> a completely separate user community. It is a source for wrong (or
>>>> outdated)
>>>> technical answers and user frustration.
>>>> 
>>>> They recently set up a stackexchange site at ask.ubuntu.com, and it is
>>>> a
>>>> huge success. Developers and users contribute to it, and it's a
>>>> valuable
>>>> and
>>>> continuously-updated source of information.
>>>> 
>>>> I don't want us to run into the same failure before realizing there is
>>>> a
>>>> better and more targeted tool available... Personally I would ignore
>>>> forums
>>>> (since they are a waste of time), but contribute to the stackexchange
>>>> site
>>>> (since they are an easy way to contribute reference information).
>>>> 
>>>>> 77.8% voting for a forum at this point (out of 18 responses)
>>>> 
>>>> I would wait on Anne's answer before taking any hasty decision based
>>>> on a
>>>> binary poll.
>>>> 
>>>> --
>>>> Thierry Carrez (ttx)
>>>> Release Manager, OpenStack
>>>> 
>>>> 
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>>> 
>>> 
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>> 
>> 
>> 
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