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[Bug 604154] [NEW] hp-systray fails to start

To: registry@xxxxxxxxxxxxxxxxxxx
From: Mark Purcell <msp@xxxxxxxxxx>
Date: Sun, 11 Jul 2010 01:12:26 -0000
Reply-to: Bug 604154 <604154@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=587737

From: Matthias Heinz <mh@xxxxxxxxxxxxxxxxxx>
To: submit@xxxxxxxxxxxxxxx
Subject: [hplip-gui] hp-systray fails to start
Date: Thu, 1 Jul 2010 11:55:02 +0200

Package: hplip-gui
Version: 3.10.5-3.2
Severity: serious

--- Please enter the report below this line. ---

Hi,

since yesterday, iirc, hp-systray fails to start and leaves a python 
process behind, which consumes 100% cpu time.

This is all I can get as debug output:

# hp-systray -l debug

HP Linux Imaging and Printing System (ver. 3.10.5)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-systray[16680]: debug: Locking: /home/xts/.hplip/hp-systray.lock
hp-systray[16680]: debug: Creating pipe: hpssd (6) ==> systemtray (5)
hp-systray[16680]: debug: Creating pipe: hpssd (7) ==> hpdio (5)
hp-systray[16680]: debug: Creating pipe: hpdio (9) ==> hpssd (8)
hp-systray(hpdio)[16682]: debug: PID=16682
hp-systray(hpssd)[16681]: debug: PID=16681
hp-systray(hpssd)[16681]: debug: Entering main dbus loop...
/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: 
RuntimeWarning: PyOS_InputHook is not available for interactive use of 
PyGTK
  set_interactive(1)
hp-systray(qt4)[16680]: debug: PID=16680
hp-systray(qt4)[16680]: debug: Loading user settings...
hp-systray(qt4)[16680]: debug: FAB command: /usr/bin/hp-fab 
hp-systray(qt4)[16680]: debug: Scan command: /usr/bin/xsane -V 
%SANE_URI%
hp-systray(qt4)[16680]: debug: Auto refresh: False
hp-systray(qt4)[16680]: debug: Auto refresh rate: 30
hp-systray(qt4)[16680]: debug: Auto refresh type: 1
hp-systray(qt4)[16680]: debug: Systray visible: 1
hp-systray(qt4)[16680]: debug: Systray messages: 0
hp-systray(qt4)[16680]: debug: Last used device URI: 
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20
hp-systray(qt4)[16680]: debug: Last used printer: 
HP_Color_LaserJet_2840_fax
hp-systray(qt4)[16680]: debug: Working directory: .
hp-systray(qt4)[16680]: debug: 
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True 
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 
zc: port:1                                                                                                                                                                             
hp-systray(qt4)[16680]: debug: Cache miss: hp_color_laserjet_2840
hp-systray(qt4)[16680]: debug: Reading file: 
/usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug: Searching for section 
[hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug: Found section [hp_color_laserjet_2840] in 
file /usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug: 
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax 
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: 
host:192.168.1.20 zc: port:1                                                                                                                                                                       
hp-systray(qt4)[16680]: debug: Device URI cups-pdf:/ is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri 
field)
hp-systray(qt4)[16680]: debug: Device URI cups-pdf:/ is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri 
field)
hp-systray(qt4)[16680]: debug: Device URI hal:// is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri 
field)
hp-systray(qt4)[16680]: debug: 
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax 
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: 
host:192.168.1.20 zc: port:1                                                                                                                                                                       
hp-systray(qt4)[16680]: debug: 
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax 
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: 
host:192.168.1.20 zc: port:1                                                                                                                                                                       
hp-systray(qt4)[16680]: debug: 
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True 
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 
zc: port:1                                                                                                                                                                             
hp-systray(qt4)[16680]: debug: 
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True 
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 
zc: port:1                                                                                                                                                                             
^Chp-systray(hpssd)[16681]: debug: Ctrl-C: Exiting...


After this it doesn't quit, but the python process hangs.


Best regards,
Matthias


--- System information. ---
Architecture: amd64
Kernel:       Linux 2.6.34-2010.05.30

Debian Release: squeeze/sid
  500 unstable        ftp2.de.debian.org 
  500 unstable        debian-multimedia.informatik.uni-erlangen.de 
  500 testing         ftp2.de.debian.org 
    1 experimental    ftp2.de.debian.org 

--- Package information. ---
Depends                    (Version) | Installed
====================================-+-================
hplip                 (= 3.10.5-3.2) | 3.10.5-3.2
dbus-x11                             | 1.2.24-1
python-qt4                           | 4.7.3-1+b1
python-qt4-dbus                      | 4.7.3-1+b1
python-reportlab                     | 2.4-1
gksu                                 | 
 OR kdebase-bin      (<< 4:4.4.0-1)  | 4:4.4.4-1
 OR kdebase-runtime                  | 4:4.4.4-1
 OR kdesudo                          | 
 OR ktsuss                           | 


Recommends      (Version) | Installed
=========================-+-===========
xsane                     | 0.997-2


hp-check[31818]: info: :
Initializing. Please wait...
Debian

unstable

Scheduler ist aktiv

1.4.4

Linux bounty 2.6.34-2010.05.30 #2 SMP PREEMPT Sun May 30 10:39:01 CEST
2010 x86_64 GNU/Linux

hp-check[31818]: info: :
hp-check[31818]: info: :---------------
hp-check[31818]: info: :| SYSTEM INFO |
hp-check[31818]: info: :---------------
hp-check[31818]: info: :
hp-check[31818]: info: :[01mBasic system information:[0m
hp-check[31818]: info: :Linux bounty 2.6.34-2010.05.30 #2 SMP PREEMPT Sun May 30 10:39:01 CEST 2010 x86_64 GNU/Linux
hp-check[31818]: info: :
hp-check[31818]: info: :[01mDistribution:[0m
hp-check[31818]: info: :debian unstable
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking Python version...[0m
hp-check[31818]: info: :OK, version 2.6.5 installed
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[31818]: info: :OK, version 4.7.3 installed.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for CUPS...[0m
hp-check[31818]: info: :Status: Scheduler ist aktiv
hp-check[31818]: info: :Version: 1.4.4
hp-check[31818]: info: :error_log is set to level: warn
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[31818]: info: :dbus daemon is running.
hp-check[31818]: info: :python-dbus version: 0.83.1
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :------------------------
hp-check[31818]: info: :| RUNTIME DEPENDENCIES |
hp-check[31818]: info: :------------------------
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :----------------------
hp-check[31818]: info: :| HPLIP INSTALLATION |
hp-check[31818]: info: :----------------------
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[31818]: info: :HPLIP 3.10.5 currently installed in '/usr/share/hplip'.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[31818]: info: :# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.10.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.4.16
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[31818]: info: :
hp-check[31818]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[31818]: info: :# hplip.state - HPLIP runtime persistent variables. 

[plugin]
installed=0
eula=0


hp-check[31818]: info: :
hp-check[31818]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[31818]: info: :[last_used]
printer_name = HP_Color_LaserJet_2840_fax
printer = 
working_dir = .
device_uri = "hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.10.4.16
date_time = 04.07.2010 12:14:03

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address = 
voice_phone = 

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list = 
interval = 5


hp-check[31818]: info: :
hp-check[31818]: info: :--------------------------
hp-check[31818]: info: :| DISCOVERED USB DEVICES |
hp-check[31818]: info: :--------------------------
hp-check[31818]: info: :
hp-check[31818]: info: :No devices found.
hp-check[31818]: info: :
hp-check[31818]: info: :---------------------------------
hp-check[31818]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[31818]: info: :---------------------------------
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :[01mHP_Color_LaserJet_2840[0m
hp-check[31818]: info: :[01m----------------------[0m
hp-check[31818]: info: :Type: Printer
hp-check[31818]: info: :Device URI: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20
hp-check[31818]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_2840.ppd
hp-check[31818]: info: :PPD Description: HP Color LaserJet 2800 Series Postscript (recommended)
hp-check[31818]: info: :Printer status: Drucker â€žHP_Color_LaserJet_2840â€œ ist inaktiv; aktiviert seit Mo 21 Jun 2010 20:44:43 CEST
hp-check[31818]: info: :Communication status: Good
hp-check[31818]: info: :
hp-check[31818]: info: :[01mHP_Color_LaserJet_2840_fax[0m
hp-check[31818]: info: :[01m--------------------------[0m
hp-check[31818]: info: :Type: Fax
hp-check[31818]: info: :Device URI: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20
hp-check[31818]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_2840_fax.ppd
hp-check[31818]: info: :PPD Description: HP Fax hpcups
hp-check[31818]: info: :Printer status: Drucker â€žHP_Color_LaserJet_2840_faxâ€œ ist inaktiv; aktiviert seit Fr 01 Mai 2009 13:58:59 CEST
hp-check[31818]: info: :Communication status: Good
hp-check[31818]: info: :
hp-check[31818]: info: :[01mUnknown[0m
hp-check[31818]: info: :[01m-------[0m
hp-check[31818]: info: :Type: Unknown
hp-check[31818]: info: :Device URI: hal://
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :----------------------
hp-check[31818]: info: :| SANE CONFIGURATION |
hp-check[31818]: info: :----------------------
hp-check[31818]: info: :
hp-check[31818]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[31818]: info: :[01m'hpaio' in '/etc/sane.d/dll.d/hplip'...[0m
hp-check[31818]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[31818]: info: :device `hpaio:/net/HP_Color_LaserJet_2840?ip=192.168.1.20' is a Hewlett-Packard HP_Color_LaserJet_2840 all-in-one

hp-check[31818]: info: :
hp-check[31818]: info: :---------------------
hp-check[31818]: info: :| PYTHON EXTENSIONS |
hp-check[31818]: info: :---------------------
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[31818]: info: :OK, found.
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :
hp-check[31818]: info: :---------------
hp-check[31818]: info: :| USER GROUPS |
hp-check[31818]: info: :---------------
hp-check[31818]: info: :
hp-check[31818]: info: :xts dialout cdrom floppy audio video plugdev netdev powerdev camera scanner lpadmin fuse

error: User needs to be member of group 'lp' to enable print, scan & fax.
hp-check[31818]: info: :[32;01mUser member of group 'lpadmin'.[0m
hp-check[31818]: info: :
hp-check[31818]: info: :-----------
hp-check[31818]: info: :| SUMMARY |
hp-check[31818]: info: :-----------
hp-check[31818]: info: :
hp-check[31818]: info: :[32;01mNo errors or warnings.[0m
hp-check[31818]: info: :
hp-check[31818]: info: :Done.

** Affects: hplip
     Importance: Undecided
         Status: New

** Affects: hplip (Debian)
     Importance: Unknown
         Status: Unknown

** Bug watch added: Debian Bug tracker #587737
   http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=587737

** Also affects: hplip (Debian) via
   http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=587737
   Importance: Unknown
       Status: Unknown

-- 
hp-systray fails to start
https://bugs.launchpad.net/bugs/604154
You received this bug notification because you are a member of Registry
Administrators, which is the registrant for Debian.
Follow ups

[Bug 604154] Re: hp-systray fails to start
From: Stefan, 2010-10-14
[Bug 604154] Re: Bug#587737: [hplip-gui] hp-systray fails to start
From: Mark Purcell, 2010-08-08
[Bug 604154] Fwd: Re: Bug#587737: [hplip-gui] hp-systray fails to start
From: Mark Purcell, 2010-08-08
[Bug 604154] Fwd: [Pkg-hpijs-devel] Bug#587737: [hplip-gui] hp-systray fails to start
From: Mark Purcell, 2010-08-08
[Bug 604154] Re: Bug#587737: [hplip-gui] hp-systray fails to start
From: Mark Purcell, 2010-07-12
[Bug 604154] Re: hp-systray fails to start
From: Bug Watch Updater, 2010-07-11
[Bug 604154] [NEW] hp-systray fails to start
From: Mark Purcell, 2010-07-11
References

[Bug 604154] [NEW] hp-systray fails to start
From: Mark Purcell, 2010-07-11