simple-scan-team team mailing list archive

[Michael Nagel <ubuntu@xxxxxxxxxxxxxxxxx>]

Thanks for bringing this up. As this is definitely related to the
hardware used (a lot of scanners do not have such a button) I will paste
the following text, even if not all of it applies here.

About xsane: "scanned a blank page": was this because you actually
scanned a blank page or because something else is broken?


==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support
your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set
this bug to "Incomplete", so a friendly robot will expire this bug in 60
days if you do not respond. However, we would really prefer to hear back
from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================


** Changed in: simple-scan (Ubuntu)
       Status: New => Incomplete

** Also affects: simple-scan
   Importance: Undecided
       Status: New

** Changed in: simple-scan
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Simple
Scan Development Team, which is the registrant for Simple Scan.
https://bugs.launchpad.net/bugs/994592

Title:
  simple scan does not verify the lock button

Status in Simple Scan:
  Incomplete
Status in “simple-scan” package in Ubuntu:
  Incomplete

Bug description:
  Yesterday I forgot to unlock my scanner a cannon lide 210 and when I
  tried to use it I heard a strange noise as a blocked motor. So it is
  possible that simple scan has not verify the lock button. It could
  damage the scanner.

  I tried the same experience with xsane, there was none strange noise
  and it scan just a blank page. It is the same comportment on Windows
  with the Canon's software.

  Description:	Ubuntu 12.04 LTS
  Release:	12.04

  simple-scan:
    Installé : 3.4.1-0ubuntu1
    Candidat : 3.4.1-0ubuntu1
   Table de version :
   *** 3.4.1-0ubuntu1 0
          500 http://fr.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
          100 /var/lib/dpkg/status

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: simple-scan 3.4.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
  Uname: Linux 3.2.0-24-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu7
  Architecture: amd64
  Date: Fri May  4 15:29:15 2012
  DriverPackageVersions:
   libsane 1.0.22-7ubuntu1
   libsane-extras N/A
   hplip 3.12.2-1ubuntu3
   hpoj N/A
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 001 Device 003: ID 04a9:190a Canon, Inc. CanoScan LiDE 210
  MachineType: System manufacturer System Product Name
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=7e249b5c-e066-4088-b046-b7d0aa16b9f0 ro quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/18/2006
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: ASUS M2N-E ACPI BIOS Revision 0304
  dmi.board.name: M2N-E
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: 1.XX
  dmi.chassis.asset.tag: 123456789000
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2N-EACPIBIOSRevision0304:bd08/18/2006:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N-E:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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