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[Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error

 

Normally this printer should automatically get set up with the SELPHY CP400 gutenprint driver.
Please provide the following information: https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer
Can you also provide the exact steps how to reproduce the bug in system-config-printer and also some debugging output.
Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt
Please do the steps which lead to the problem and tell us here what exactly you did. After that attach the file log.txt to this bug report. Do not compress the file.

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1342497

Title:
  Adding CP400 printer gives "client-error-not-possible" error

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu 14.04 LTS

  cups:
    Installed: 1.7.2-0ubuntu1
    Candidate: 1.7.2-0ubuntu1
    Version table:
   *** 1.7.2-0ubuntu1 0
          500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
          100 /var/lib/dpkg/status

  system-config-printer-gnome: /usr/share/system-config-printer/system-
  config-printer.py

  Appears to find the drivers and gets to the New Printer page.  Hitting
  Apply button gives:

  CUPS Server Error: There was an error during the CUPS operation:
  'client-error-not-possible'.

  Once it created a greyed out printer icon with what looked like a
  vertical = sign over it.  Every other time, it simply gives the error.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Jul 15 21:46:50 2014
  Lpstat:
   device for Canon-CP400: ///dev/null
   device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85
   device for PDF: cups-pdf:/
  MachineType: System76, Inc. Ratel Performance
  Papersize: letter
  PpdFiles:
   PDF: Generic CUPS-PDF Printer
   HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago)
  dmi.bios.date: 07/01/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0507
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H87I-PLUS
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: MB-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: System76. Inc.
  dmi.chassis.version: Desktop
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop:
  dmi.product.name: Ratel Performance
  dmi.product.version: ratp2
  dmi.sys.vendor: System76, Inc.

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