touch-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Teo,

Probably you just needed to Resume (unpause) the printer (right-clicking
the printer in system-config-printer and selecting Enabled or Resume
printer in the cups webinterface) to make it work again, can you try?

Thanks in advance,
Pascal

** Changed in: cups (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1250407

Title:
  printer has stopped working. "Filter failed"

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  My printer was working fine until yesterday.

  A printing job was interrupted with a good reason because I
  disconnected the usb. However, I then reconnected the printer and
  rebooted, and cancelled the pending job.

  Now the printer doesn't print any more.
  Whenever I try, the printer icon appears in the notification area, and if I click on it, the printer is listed as "paused".
  If I select it, the "Document print status" shows the job as "pending".

  If I go to "Printers", the printer is shown with a green checkmark. If
  I double click it to see "Printer Properties", under the "Settings"
  tab, under "Printer State" it says: "Stopped - Filter failed"

  Unplugging and replugging the printer doesn't fix the issue, nor does
  turning it off and on again, cancelling and restarting the printing
  job.

  
  $ cat /var/log/cups/error_log
  W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
  W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
  W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
  W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: cups 1.6.2-1ubuntu5
  ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
  Uname: Linux 3.8.0-33-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.5
  Architecture: amd64
  CupsErrorLog:
   W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
   W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
   W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
   W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
  Date: Tue Nov 12 12:12:33 2013
  InstallationDate: Installed on 2013-10-11 (31 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  Lpstat: device for hp: hp:/usb/DeskJet_940C?serial=MY17O671S5BH
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  Papersize: a4
  PpdFiles: hp: HP Deskjet 940c, hpcups 3.13.3
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-33-generic root=UUID=5830b30e-69e8-4bb4-8a2b-bc2b43c7414a ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/15/2012
  dmi.bios.vendor: Acer
  dmi.bios.version: V2.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V2.07
  dmi.modalias: dmi:bvnAcer:bvrV2.07:bd10/15/2012:svnAcer:pnAspireV3-571G:pvrV2.07:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnAcer:ct10:cvrV2.07:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.07
  dmi.sys.vendor: Acer

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