touch-packages team mailing list archive

[teo1978 <teo8976@xxxxxxxxx>]

@5 I can't try, because as I already mentioned, I fixed the issue long
ago by reinstalling the printer.

However, I can see how the printer icon looks like if I unckeck the
"enabled" item in the context menu: a "pasue"-like symbol show up over
the printer, and this was NOT the case when the bug happened.

Also note I had rebooted several times, and switched the printer off and
on, and disconnected and reconnected it. All of these should definitely
reset whatever printer status needs to reset, and if they don't,
something is broken.

So whether or not manually "resuming" the printer would work (which I'm
99% sure it wouldn't, as it was not shown as paused), that doesn't in
any case change the fact that this is a bug.

** Changed in: cups (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1250407

Title:
  printer has stopped working. "Filter failed"

Status in “cups” package in Ubuntu:
  Confirmed

Bug description:
  My printer was working fine until yesterday.

  A printing job was interrupted with a good reason because I
  disconnected the usb. However, I then reconnected the printer and
  rebooted, and cancelled the pending job.

  Now the printer doesn't print any more.
  Whenever I try, the printer icon appears in the notification area, and if I click on it, the printer is listed as "paused".
  If I select it, the "Document print status" shows the job as "pending".

  If I go to "Printers", the printer is shown with a green checkmark. If
  I double click it to see "Printer Properties", under the "Settings"
  tab, under "Printer State" it says: "Stopped - Filter failed"

  Unplugging and replugging the printer doesn't fix the issue, nor does
  turning it off and on again, cancelling and restarting the printing
  job.

  
  $ cat /var/log/cups/error_log
  W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
  W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
  W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
  W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: cups 1.6.2-1ubuntu5
  ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
  Uname: Linux 3.8.0-33-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.5
  Architecture: amd64
  CupsErrorLog:
   W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-Gray..' already exists
   W [12/Nov/2013:01:27:24 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-RGB..' already exists
   W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
   W [12/Nov/2013:10:03:38 +0100] AddProfile failed: org.freedesktop.DBus.Error.UnknownMethod:No such interface `org.freedesktop.ColorManager' on object at path /org/freedesktop/ColorManager/devices/cups_hp
  Date: Tue Nov 12 12:12:33 2013
  InstallationDate: Installed on 2013-10-11 (31 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  Lpstat: device for hp: hp:/usb/DeskJet_940C?serial=MY17O671S5BH
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  Papersize: a4
  PpdFiles: hp: HP Deskjet 940c, hpcups 3.13.3
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-33-generic root=UUID=5830b30e-69e8-4bb4-8a2b-bc2b43c7414a ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/15/2012
  dmi.bios.vendor: Acer
  dmi.bios.version: V2.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V2.07
  dmi.modalias: dmi:bvnAcer:bvrV2.07:bd10/15/2012:svnAcer:pnAspireV3-571G:pvrV2.07:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnAcer:ct10:cvrV2.07:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.07
  dmi.sys.vendor: Acer

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