touch-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Normally this printer should automatically get set up with the Stylus
S20 gutenprint driver.

1) Please provide the following information:
https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer

2) Try manually setting up your printer in the cups webinterface: http://localhost:631/admin > Add Printer
Is the gutenprint option listed there?

3) Can you manually add the printer in system-config-printer, if it doesn't work there provide the exact steps how to reproduce the bug in system-config-printer and also some debugging output.
Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt
Please do the steps which lead to the problem and tell us here what exactly you did. After that attach the file log.txt to this bug report. Do not compress the file.

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

-- 
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Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1325565

Title:
  Since the recent update to CUPS my Epson S20 printer no longer works

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  Description:	Ubuntu 14.04 LTS
  Release:	14.04
  cups:
    Installed: 1.7.2-0ubuntu1
    Candidate: 1.7.2-0ubuntu1
    Version table:
   *** 1.7.2-0ubuntu1 0
          500 http://gb.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
          100 /var/lib/dpkg/status

  Before the recent update the Epson S20 printer worked perfectly, since
  the update I have only a basic printer menu and the printer does not
  work at all. Has its driver been removed from the packages? Will they
  be re-instated please?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
  Uname: Linux 3.13.0-27-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Mon Jun  2 13:09:54 2014
  InstallationDate: Installed on 2014-05-19 (13 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  KernLog:
   
  Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
  MachineType: Dell Inc. Inspiron 660s
  Papersize: a4
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=cc041237-8a22-4bc4-9c3d-e7e4419eb999 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/24/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0478VN
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd08/24/2012:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 660s
  dmi.sys.vendor: Dell Inc.

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