touch-packages team mailing list archive

[Tony Morton <1325565@xxxxxxxxxxxxxxxxxx>]

Dear Pascal,

Thank you for your assistance. I just discovered the hidden control 
panel for CUPS on localhost/631 a few days ago, by accident when trying 
out a different Linux OS (Puppy Linux) which had an item in its main 
menu to Add Printer. Having seen that I tried it on my Ubuntu 14.04 64 
bit system and the CUPS control panel listed the Epson Stylus S20, and 
found a driver for it, and assigned it to the USB port that it was 
plugged into.  The printer then worked normally , as it used to before 
the upgrades, with a full menu of printing options. Since then I have 
moved the printer plug to another USB socket, and it has been 
successfully detected.

So the problem seems to have been that the printer was not automatically 
detected and set up by the gutenprint driver, but once I had found out 
about the manual installation, and used that, it now gets detected. If I 
had known about localhost/631 months ago I could have solved the 
problem, but Ubuntu does not reveal the existence of this to its users.

Here is the output from the first part of the Debugging Printer Problems 
page that you sent me the link for, which detects the printer OK, so I 
cannot reproduce for you the steps which led to the problem of 
non-recognition of the printer.

regards
Tony Morton

tony@tony-Inspiron-660s:~$ lsmod | grep usb
usblp                  22891  0
usb_storage            62209  1 ums_realtek
usbhid                 52570  0
hid                   106148  2 hid_generic,usbhid
tony@tony-Inspiron-660s:~$ tail -f /var/log/syslog
Aug 15 14:00:11 tony-Inspiron-660s kernel: [  280.129883] usb 3-4: 
SerialNumber: 4B4B36503035333355
Aug 15 14:00:11 tony-Inspiron-660s mtp-probe: checking bus 3, device 5: 
"/sys/devices/pci0000:00/0000:00:14.0/usb3/3-4"
Aug 15 14:00:11 tony-Inspiron-660s mtp-probe: bus: 3, device: 5 was not 
an MTP device
Aug 15 14:00:11 tony-Inspiron-660s kernel: [  280.185753] usblp 3-4:1.0: 
usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04B8 
pid 0x0005
Aug 15 14:00:11 tony-Inspiron-660s kernel: [  280.185796] usbcore: 
registered new interface driver usblp
Aug 15 14:00:43 tony-Inspiron-660s anacron[906]: Job `cron.daily' started
Aug 15 14:00:43 tony-Inspiron-660s anacron[2636]: Updated timestamp for 
job `cron.daily' to 2014-08-15
Aug 15 14:01:14 tony-Inspiron-660s kernel: [  343.943741] usb 3-4: USB 
disconnect, device number 5
Aug 15 14:01:14 tony-Inspiron-660s kernel: [  343.943928] usblp0: removed
Aug 15 14:01:14 tony-Inspiron-660s udev-configure-printer: remove 
/devices/pci0000:00/0000:00:14.0/usb3/3-4
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.296697] usb 3-4: new 
full-speed USB device number 6 using xhci_hcd
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.320318] usb 3-4: New 
USB device found, idVendor=04b8, idProduct=0005
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.320324] usb 3-4: New 
USB device strings: Mfr=1, Product=2, SerialNumber=3
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.320327] usb 3-4: 
Product: USB Printer
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.320329] usb 3-4: 
Manufacturer: EPSON
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.320332] usb 3-4: 
SerialNumber: 4B4B36503035333355
Aug 15 14:02:20 tony-Inspiron-660s mtp-probe: checking bus 3, device 6: 
"/sys/devices/pci0000:00/0000:00:14.0/usb3/3-4"
Aug 15 14:02:20 tony-Inspiron-660s kernel: [  409.324615] usblp 3-4:1.0: 
usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04B8 
pid 0x0005
Aug 15 14:02:20 tony-Inspiron-660s mtp-probe: bus: 3, device: 6 was not 
an MTP device
Aug 15 14:02:20 tony-Inspiron-660s udev-configure-printer: add 
/devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4:1.0
Aug 15 14:02:20 tony-Inspiron-660s udev-configure-printer: device 
devpath is /devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4:1.0
Aug 15 14:02:20 tony-Inspiron-660s udev-configure-printer: MFG:EPSON 
MDL:Stylus S20 SERN:- serial:-
Aug 15 14:02:21 tony-Inspiron-660s kernel: [  410.422042] usblp0: removed
Aug 15 14:02:21 tony-Inspiron-660s kernel: [  410.432257] usblp 3-4:1.0: 
usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04B8 
pid 0x0005
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: URI matches 
without serial number: usb://EPSON/Stylus%20S20?serial=4B4B36503035333355
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: No serial 
number URI matches so using those without
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: URI of 
detected printer: usb://EPSON/Stylus%20S20?serial=4B4B36503035333355, 
normalized: epson stylus s20 serial 4b4b36503035333355
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: URI of print 
queue: usb://EPSON/Stylus%20S20?serial=4B4B36503035333355, normalized: 
epson stylus s20 serial 4b4b36503035333355
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: Queue 
ipp://localhost:631/printers/EPSON_Stylus_S20 has matching device URI
Aug 15 14:02:21 tony-Inspiron-660s udev-configure-printer: URI of print 
queue: file:///dev/null, normalized: file dev null
^C
tony@tony-Inspiron-660s:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 0a81:0205 Chesen Electronics Corp. PS/2 
Keyboard+Mouse Adapter
Bus 001 Device 003: ID 0461:4e22 Primax Electronics, Ltd
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 006: ID 04b8:0005 Seiko Epson Corp. Printer
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub


On 14/08/14 15:08, Pascal De Vuyst wrote:
> Normally this printer should automatically get set up with the Stylus
> S20 gutenprint driver.
>
> 1) Please provide the following information:
> https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer
>
> 2) Try manually setting up your printer in the cups webinterface: http://localhost:631/admin > Add Printer
> Is the gutenprint option listed there?
>
> 3) Can you manually add the printer in system-config-printer, if it doesn't work there provide the exact steps how to reproduce the bug in system-config-printer and also some debugging output.
> Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt
> Please do the steps which lead to the problem and tell us here what exactly you did. After that attach the file log.txt to this bug report. Do not compress the file.
>
> ** Changed in: cups (Ubuntu)
>         Status: New => Incomplete
>

-- 
Regards
Tony Morton

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1325565

Title:
  Since the recent update to CUPS my Epson S20 printer no longer works

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  Description:	Ubuntu 14.04 LTS
  Release:	14.04
  cups:
    Installed: 1.7.2-0ubuntu1
    Candidate: 1.7.2-0ubuntu1
    Version table:
   *** 1.7.2-0ubuntu1 0
          500 http://gb.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
          100 /var/lib/dpkg/status

  Before the recent update the Epson S20 printer worked perfectly, since
  the update I have only a basic printer menu and the printer does not
  work at all. Has its driver been removed from the packages? Will they
  be re-instated please?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
  Uname: Linux 3.13.0-27-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Mon Jun  2 13:09:54 2014
  InstallationDate: Installed on 2014-05-19 (13 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  KernLog:
   
  Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
  MachineType: Dell Inc. Inspiron 660s
  Papersize: a4
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=cc041237-8a22-4bc4-9c3d-e7e4419eb999 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/24/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0478VN
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd08/24/2012:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 660s
  dmi.sys.vendor: Dell Inc.

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