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[Bug 1357920] Re: Xerox Phaser 8560DN reboots as soon as I bring up the Print requester

 

Please run apport-collect -p cups 1357920 from a terminal to add some usefull info of your printing setup.
What do you mean by print requester?

1) Please provide the following information:
https://wiki.ubuntu.com/DebuggingPrintingProblems#Network_printer

2) Try manually setting up your printer in the cups webinterface:
http://localhost:631/admin > Add Printer

3) Can you manually add the printer in system-config-printer, if it doesn't work there provide the exact steps how to reproduce the bug in system-config-printer and also some debugging output.
Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt
Please do the steps which lead to the problem and tell us here what exactly you did. After that attach the file log.txt to this bug report. Do not compress the file.

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1357920

Title:
  Xerox Phaser 8560DN reboots as soon as I bring up the Print requester

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  With Ubuntu 14, the Xerox Phaser 8560DN resets as soon as I bring up
  the Print requester. Up until Ubuntu 14, the Xerox printer worked with
  Ubuntu. It works fine from Windows.

  The strange thing is that the Xerox printer manages to crash when I
  bring up the Printer requester even if I don't have the Xerox printer
  added to the list of printers.

  I've increased the memory on our Phaser 8560DN to 1 gig to solve the
  problem without luck:
  https://bugs.launchpad.net/ubuntu/+source/cups/+bug/405851

  I tried contacting Xerox, but they no longer care if Linux works or
  not. If it works from Windows, it's not their problem.

  The obvious solution is to throw out the Xerox printer and never buy
  one again :-)

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References