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[Bug 1358936] [NEW] Garbled Graphics on Intel X4500

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Public bug reported:

I have been having an issue with garbled graphics on an ASUS K50IJ
Laptop with Intel GMA X4500 integrated graphics.

It is a difficult bug to recreate in a timely fashion as it requires you
to be on the system for a decent amount of time (like an hour, sometimes
less). Usage scenario to recreate this bug: would be to gradually build
up to 10 Firefox or Google Chrome tabs. Minimize the applications, Open
a 4000x3000 pixel photo in GIMP, do some editing. After using the
computer for a while, go to the launcher and click Firefox or Chrome.
Close Firefox or Chrome and then close GIMP. Firefox will take a while
to close and while the hard drive is loading, the screen will suddenly
become garbled.

I've been a user of Ubuntu since version 6.06 (Dapper Drake) and have
been using it exclusively on this laptop since version 12.04. I have not
had this issue until 14.04.

The temporary workaround is to log out and log back in, after which the
graphics are back to normal. I also checked to see if it was a memory
issue but System Monitor does not appear to display such an issue.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
.tmp.unity.support.test.0:
 
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Tue Aug 19 14:34:16 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1862]
   Subsystem: ASUSTeK Computer Inc. Device [1043:1862]
InstallationDate: Installed on 2014-08-07 (12 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: ASUSTeK Computer Inc. K50IJ
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-34-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/04/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 217
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K50IJ
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr217:bd12/04/2009:svnASUSTeKComputerInc.:pnK50IJ:pvr1.0:rvnASUSTeKComputerInc.:rnK50IJ:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K50IJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Tue Aug 19 09:31:11 2014
xserver.configfile: default
xserver.errors:
 
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id                                 488 
 vendor                                     LGD
xserver.version: 2:1.15.1-0ubuntu2

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug compiz-0.9 trusty ubuntu

** Attachment added: "Screenshot of Garbled Screen"
   https://bugs.launchpad.net/bugs/1358936/+attachment/4181944/+files/Ubuntu1404-Intel-4500-Graphics-Bug.png

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1358936

Title:
  Garbled Graphics on Intel X4500

Status in “xorg” package in Ubuntu:
  New

Bug description:
  I have been having an issue with garbled graphics on an ASUS K50IJ
  Laptop with Intel GMA X4500 integrated graphics.

  It is a difficult bug to recreate in a timely fashion as it requires
  you to be on the system for a decent amount of time (like an hour,
  sometimes less). Usage scenario to recreate this bug: would be to
  gradually build up to 10 Firefox or Google Chrome tabs. Minimize the
  applications, Open a 4000x3000 pixel photo in GIMP, do some editing.
  After using the computer for a while, go to the launcher and click
  Firefox or Chrome. Close Firefox or Chrome and then close GIMP.
  Firefox will take a while to close and while the hard drive is
  loading, the screen will suddenly become garbled.

  I've been a user of Ubuntu since version 6.06 (Dapper Drake) and have
  been using it exclusively on this laptop since version 12.04. I have
  not had this issue until 14.04.

  The temporary workaround is to log out and log back in, after which
  the graphics are back to normal. I also checked to see if it was a
  memory issue but System Monitor does not appear to display such an
  issue.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Tue Aug 19 14:34:16 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:1862]
     Subsystem: ASUSTeK Computer Inc. Device [1043:1862]
  InstallationDate: Installed on 2014-08-07 (12 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: ASUSTeK Computer Inc. K50IJ
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-34-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/04/2009
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 217
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K50IJ
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr217:bd12/04/2009:svnASUSTeKComputerInc.:pnK50IJ:pvr1.0:rvnASUSTeKComputerInc.:rnK50IJ:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
  dmi.product.name: K50IJ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Tue Aug 19 09:31:11 2014
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                 488 
   vendor                                     LGD
  xserver.version: 2:1.15.1-0ubuntu2

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